賓館英語(yǔ)-第二版

內(nèi)容概要

　　《全國(guó)行業(yè)英語(yǔ)系列統(tǒng)編教材：賓館英語(yǔ)（第2版）》共16單元，每單元分四大模塊：聽(tīng)力模塊、會(huì)話模塊、理論模塊和綜合練習(xí)模塊。聽(tīng)力模塊包括兩段聽(tīng)力和四種練習(xí)方式；會(huì)話模塊含主體會(huì)話兩則及配套練習(xí)四至五種；理論模塊含課文一篇和案例分析題一則；綜合練習(xí)模塊則包含了大量結(jié)合專(zhuān)業(yè)的語(yǔ)言延伸和復(fù)合練習(xí)。每單元以上述的WWW系統(tǒng)為主線，突出一個(gè)主題，力求使學(xué)員對(duì)整個(gè)賓館酒店業(yè)的全局了然于胸，同時(shí)養(yǎng)成其專(zhuān)業(yè)英語(yǔ)的交際能力。

書(shū)籍目錄

UNIT ONE HOTEL INDUSTRY ABCⅠ.What Is a HotelⅡ.How to Enter the Hotel WorldⅢ.Summary of our WorkⅣ.ConsolidationUNIT TWO FRONT OFFICE（Ⅰ）Reservation ServiceⅠ.What to Do in Handling Room ReservationsⅡ.How to Handle Room ReservationsⅢ.Summary of our WorkⅣ.ConsolidationUNIT THREE FRONT OFFICE（Ⅱ）ReceptionServiceⅠ.What Do You Know About a Registration FormⅡ.How to Register GuestsⅢ.Summary of our WorkⅣ.ConsolidationUNIT FOUR FRONT OFFICE（Ⅲ）Concierge ServiceⅠ.What Do We Do Every DayⅡ.How to Do Our Service ProperlyⅢ.Summary of our WorkⅣ.ConsolidationUNIT FIVE FRONT OFFICE（Ⅳ）Cashier ServiceⅠ.What to Do with the Hotel BillsⅡ.How to Be a Hotel CashierⅢ.Summary of our WorkⅣ.ConsolidationUNIT SIX HOUSEKEEPING（Ⅰ）Guest-Room ServiceⅠ.What Work Is Included in This DepartmentⅡ.How to Do the Chamber ServiceⅢ.Summary of our WorkⅣ.ConsolidationUNIT SEVEN HOUSEKEEPING（Ⅱ）Personal ServiceⅠ.What Are Included in Personal ServicesⅡ.How to Offer Personal ServicesⅢ.Summary of our WorkⅣ.ConsolidationUNIT EIGHT FOOD&BEVERAGE DEPARTMENT（Ⅰ）Chinese Restaurant ServiceⅠ.What Is Served HereⅡ.How to Work in the Food and Beveragc DepartmentⅢ.Summary of our WorkⅣ.ConsolidationUNIT NINE FOOD&BEVERAGE DEPARTMENT（Ⅱ）Westem Restaurant ServiceⅠ.What Is Served in a Western RestaurantⅡ.How to Serve Western CuisineⅡ.Summary of our WorkⅣ.ConsolidationUNIT TEN FOOD&BEVERAGE DEPARTMENT（Ⅲ）UNIT ELEVEN SHOPPING ARCADEUNIT TWELVE RECREATION DEPARTMENTUNIT THIRTEEN EVENT DEPARTMENTUNIT FOURTEEN SALES&MARKETING DEPARTMENTUNIT FIFTEEN SETTLING COMPLAINTSUNIT SIXTEEN HOTEL MANAGEMENTAppendix

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