酒店管理

內(nèi)容概要

　　《酒店管理》參考多本國內(nèi)外相關(guān)酒店管理教材，根據(jù)酒店業(yè)的運(yùn)營特點(diǎn)，酒店的組織結(jié)構(gòu)形式以及各部門管理經(jīng)營的特色，采用專章形式進(jìn)行全面、詳盡的分析與論述，全面介紹了現(xiàn)代酒店業(yè)管理的各個層面，為讀者提供了實(shí)用的酒店管理知識和地道的英文。　　全書共由十二章構(gòu)成。前三章為基礎(chǔ)理論知識部分，著重介紹了酒店業(yè)發(fā)展歷史、運(yùn)營特色、以及酒店業(yè)的組織結(jié)構(gòu)形式。第四章到第十一章分章闡述了酒店各部門的運(yùn)作流程和具體的管理內(nèi)容。第十二章從管理者的角度講述了酒店管理的方法和策略。為鞏固所學(xué)內(nèi)容，《酒店管理》針對課文內(nèi)容設(shè)計(jì)了各種題型練習(xí)，如簡答，討論，案例分析等。此外，部分課文后面提供了針對課文內(nèi)容的翻譯以及口語練習(xí)題，供學(xué)習(xí)者提高英語應(yīng)用能力之用?！　　毒频旯芾怼愤m用于高校旅游或酒店英語專業(yè)學(xué)生使用，也可作為酒店管理者的參考書籍。

書籍目錄

Chapter 1 General Introduction to Hotel Industry1.1 The History of the Hospitality Industry1.2 The Hospitality Industry1.3 Types of HotelsChapter 2 Corporate Structures and Concepts of Operation2.1 Corporate Structures2.2 Contract FormsChapter 3 Organizational Structure3.1 Job Specialization3.2 The Organization of a Lodging Establishment3.3 Patterns of Authority3.4 Span of Control3.5 The Hotel Staffing System3.6 Career Paths and OpportunitiesChapter 4 The Front Office4.1 Organization4.2 Reservations4.3 Registration4.4 Guest Services4.5 Telecommunications4.6 Night AuditChapter 5 Housekeeping5.1 The Role of the Housekeeping Department5.2 Staffing the Department5.3 Managing Housekeeping5.4 Facility Care and Cleaning5.5 LaundryChapter 6 Food and Beverage6.1 Structure and Staffing of the Food and Beverage Department6.2 Room Service Operations6.3 Banquet Operations6.4 Convention ServicesChapter 7 Sales and Marketing7.1 Sales and Marketing Department7.2 The Sales Staff7.3 Characteristics of a Successful Sales Department7.4 Marketing7.5 SalesChapter 8 Human Resources8.1 Introduction to Human Resource Department8.2 Functions of the Human Resources DepartmentChapter 9 Accounting and Controls9.1 Accounting9.2 Income control9.3 Budgeting9.4 Financial Statements: Structure and AnalysisChapter 10 Engineering Department10.1 Introduction to Engineering Department10.2 Staffing the Department10.3 Major Responsibilities10.4 Various Issues in EngineeringChapter 11 Safety and Property Security11.1 Director of Security11.2 Security Planning11.3 Emergency Plans11.4 Safety11.5 Hotel Inspection11.6 Accident InvestigationChapter 12 Leadership and Management12.1 Leadership12.2 Management12.3 General ManagerGlossaryAppendixBibliography

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