服務(wù)外包英語

內(nèi)容概要

薛潔、齊海濤主編的《服務(wù)外包英語》以服務(wù)外包工作過程為導(dǎo)向，以典型工作業(yè)務(wù)為載體，從發(fā)包方和接包方的角度出發(fā)，根據(jù)實際業(yè)務(wù)安排了業(yè)務(wù)流程外包和信息技術(shù)外包兩個工作項目。項目共包含13個學(xué)習(xí)任務(wù)，涉及一般服務(wù)外包業(yè)務(wù)的流程（信息發(fā)布、布置提案企劃書、項目建議書、盡職調(diào)查、項目報價、簽訂合同、完成工作報告、建立項目流程管理體系），每個任務(wù)中包含了公司實際業(yè)務(wù)資料，由任務(wù)學(xué)習(xí)、附文閱讀和練習(xí)三個部分組成，體現(xiàn)了工作任務(wù)與知識、技能的聯(lián)系。教師可按照整個業(yè)務(wù)流程來進行教學(xué)，形成以學(xué)生為中心的理論實踐一體化的教學(xué)模式，為學(xué)生提供體驗完整工作實踐過程的學(xué)習(xí)機會，實現(xiàn)職業(yè)教育教學(xué)過程與工作過程的融合，最大限度地培養(yǎng)學(xué)生的職業(yè)能力。

書籍目錄

Summary Procedures of Selecting the Right Outsourcing Vendor
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
    Project 1 BPO
Assignment 1 Request for Information
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
Assignment 2 Request for Proposal
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
Assignment 3 Providing a Project Proposal
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
Assignment 4 Due Diligence
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
Assignment 5 Making a Project Quotation
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
Assignment 6 The BPO Contract
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
Assignment 7 Making a Work Report
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
Assignment 8 Establishment of a Project Process Management System
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
    Project 2 ITO
Assignment 1 Providing a Project Proposal
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
Assignment 2 Making a Project Quotation
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
Assignment 3 Signing an ITO Contract
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
  Assigmnent 4 Designing and Developing the Website
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
Assignment 5 Searching Engine Optimization
  Learning objectives
  Background
  Thinking
  指點導(dǎo)航
  Appendix 1 Some Letters about an ITO Project
  指點導(dǎo)航
  Background
  Appendix 2 Some Letters about a BPO Project
  指點導(dǎo)航
  Background
References

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