供應(yīng)鏈管理

內(nèi)容概要

本書首先介紹了供應(yīng)鏈管理的基本概念，論述了供應(yīng)鏈管理戰(zhàn)略對企業(yè)競爭戰(zhàn)略以及企業(yè)發(fā)展的重要作用，給出了供應(yīng)鏈管理的基本決策框架、關(guān)鍵管理要素以及難點。本書還從供應(yīng)鏈網(wǎng)絡(luò)的設(shè)計，以及供應(yīng)鏈中的供需管理、庫存設(shè)計與管理、運輸網(wǎng)絡(luò)的設(shè)計與規(guī)劃等方面展開了對供應(yīng)鏈管理理論和方法的系統(tǒng)論述。最后介紹了供應(yīng)鏈管理決策中的跨職能關(guān)鍵要素管理。本書較全面地反映了這一新學(xué)科分支的概況，在基本理論和方法的介紹中，既有定性決策方法的描述，也給出了定量決策的具體方法，與此同時，還穿插了大量的實際案例，并在每章的最后給出了參考文獻、討論題以及習(xí)題，供讀者參考。    本書可作為MBA以及其他管理類專業(yè)的教材，也可作為企業(yè)管理的培訓(xùn)教材，還可供企業(yè)管理實務(wù)人員閱讀。

作者簡介

Sunil Chopra is the IBM Distinguished Professor of Operations Management　and　Information Systems at the Kellogg School of Management。He iS also the　Codirector of the Masters of Management and Manufacturing program，a Joint　dual。degree program betwee

書籍目錄

前言第1部分  供應(yīng)鏈戰(zhàn)略分析框架    第1章  供應(yīng)鏈的基本概念    第2章  供應(yīng)鏈績效：戰(zhàn)略制定的指導(dǎo)思想    第3章  供應(yīng)鏈管理關(guān)鍵要素及其難點第2部分  供應(yīng)鏈網(wǎng)絡(luò)的設(shè)計    第4章  分銷網(wǎng)絡(luò)的設(shè)計以及電子商務(wù)的應(yīng)用    第5章  供應(yīng)鏈中的網(wǎng)絡(luò)設(shè)計    第6章  不確定環(huán)境下的網(wǎng)絡(luò)設(shè)計第3部分  供應(yīng)鏈中的供需管理    第7章  供應(yīng)鏈中的需求預(yù)測    第8章  供應(yīng)鏈中的綜合計劃    第9章  供應(yīng)鏈中的供需計劃管理：可預(yù)測變化的管理第4部分  供應(yīng)鏈中的庫存計劃與管理    第10章  利用供應(yīng)鏈中的規(guī)模效益：周轉(zhuǎn)庫存管理    第11章  管理供應(yīng)鏈中的不確定性：安全庫存管理    第12章  確定最優(yōu)顧客服務(wù)水平第5部分  運輸網(wǎng)絡(luò)的設(shè)計和規(guī)劃    第13章  供應(yīng)鏈中的運輸問題第6部分  供應(yīng)鏈管理決策中的跨職能關(guān)鍵要素管理    第14章  供應(yīng)鏈中的資源獲取決策    第15章  供應(yīng)鏈中的定價和利潤管理    第16章  供應(yīng)鏈中的信息技術(shù)    第17章  供應(yīng)鏈中的協(xié)調(diào)人名索引主題索引

章節(jié)摘錄

1.1 WHAT lS A SUPPLY CHAIN？A supply chain consists of all parties involved。directly or indirectly，in fulfilling a CUStomer request。The supply chain includes not only the manufacturer and suppliers，butalso transporters，warehouses，retailers，and even customers themselves。Within each organization，such as a manufacturer，the supply chain includes all functions involved in receiving and filling a customer request。These functions include。but are not limited tO，new product development，marketing，operations，distribution，finance，and CUStomer service。Consider a customer walking into a Wal。Mart store tO purchase detergent。The supply chain begins with the customer and his or her need for detergent。The next stage of this supply chain iS the Wal。Mart retail store that the customer visits。Wal。Mart stocks its shelves using inventory that may have been supplied from a finished。goods warehouse or a distributor using trucks supplied by a third party。The distributor in turn iS stocked by the manufacturer（say，Proctor＆Gamble〔P＆G1 in this case〕。The P＆G manufacturing plant receives raw material from a variety of suppliers。who may themselves have been supplied by lower-tier suppliers。For example。packaging material may come from Tenneco packaging。while Tenneco receives raw materials to manu。facture the packaging from other suppliers。This supply chain iS illustrated in Figure 1-1，with the arrows cOrresponding tO the direction of physical product flow。A supply chain is dynamic and involves the constant flow of information product，and funds between different stages。In our example。Wal。Mart provides the product，aswell as pricing and availability information。to the customer。The customer transfers funds to Wal。Mart。Wal—Mart conveys point。of-sales data as well as replenishment orders to the warehouse or distributor，who transfers the replenishment order via trucks back to the store。Wal。Mart transfers funds to the distributor after the replen—ishment。The distributor also provides pricing information and sends delivery sched。ules to Wal。Mart。Wal—Mart may send back packaging material to be recycled。Similarinformation，material，and fund flOWS take place across the entire supply chain。 In another example，when a customer makes a purchase online from Dell Computer，the supply chain includes，among others，the customer，Dell’s web site。the Dell assembly plant，and all of Dell’s suppliers and their suppliers。The Web site provides the customer with information regarding pricing，product variety，and product availability。Having made a product choice，the customer enters the order information and pays for the product。The customer may later return to the Web site to check the status of the order。Stages farther up the supply chain use customer order information to fill the request。That process involves an additional flow of information。product。and funds between various stages of the supply chain。These examples illustrate that the customer is an integral part of the supply chain。

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