酒店實(shí)務(wù)英語(yǔ)

內(nèi)容概要

　　本書以行動(dòng)導(dǎo)向理論為指導(dǎo)，從酒店工作過(guò)程與典型的工作任務(wù)出發(fā)，以酒店實(shí)務(wù)為視點(diǎn)，創(chuàng)建基于行動(dòng)領(lǐng)域的學(xué)習(xí)情境，組織教學(xué)內(nèi)容，以期讓學(xué)習(xí)者通過(guò)課程學(xué)習(xí)，建構(gòu)其酒店服務(wù)情境下的英語(yǔ)交際能力。該教材遵循職業(yè)針對(duì)性、崗位實(shí)用性、實(shí)踐可操作性原則，優(yōu)化實(shí)訓(xùn)課程結(jié)構(gòu)和內(nèi)容；方便教師使用以學(xué)生為中心，教學(xué)做合一、理論與實(shí)施合一、工學(xué)結(jié)合的教學(xué)模式，開(kāi)展酒店實(shí)務(wù)英語(yǔ)教學(xué)。

書籍目錄

Module 1 Front Office
　Part 1 Room Reservation
　Part 2 Concierge Service
　Part 3 Check in
　Part 4 Dealing with Complaints
　Part 5 Cashier Service
Module 2 Housekeeping
　Part 1 Showing the Room
　Part 2 Cleaning the Room
　Part 3 Laundry Service
　Part 4 Room Service
　Part 5 Personalized Housekeeping Service
　Part 6 Dealing with Emergencies
Module 3 Food and Beverage
　Part 1 Taking Restaurant Reservations
　Part 2 Seating the Guests
　Part 3 Taking Orders
　Part 4 Services during the Meal
　Part 5 Bar Services
Module 4 Health and Recreation Club
　Part 1 Beauty Salon
　Part 2 Gym
　Part 3 Sauna Bath and Spa
　Part 4 Swimming, Golf and Karaoke
Module 5 Business Center
　Part 1 Secretarial Services
　Part 2 Convention Services
Module 6 Other Services in the Hotel
　Part 1 Depositing Luggage
　Part 2 Shopping
Appendices
　附錄1 酒店部門及職位
　附錄2 酒店前廳常用詞匯
　附錄3 酒店客房常用詞匯
　附錄4 常見(jiàn)蔬菜水果中英文名稱對(duì)照
　附錄5 烹飪常用詞匯中英對(duì)照
　附錄6 各類食品材料中英文對(duì)照
　附錄7 中餐菜名中英對(duì)照
　附錄8 西餐詞匯中英對(duì)照
　附錄9 常用會(huì)議會(huì)務(wù)詞匯
　附錄10 展會(huì)布置詞匯
參考書目

章節(jié)摘錄

　　R=Reservation Clerk　　M=Mary Wang　　R： Good aftemoon. This is Room Reservation.May I help you？　　M： Yes. Do you have a single room for sevennights from September 1 st to 7th？　　R： Just a moment， please. I am sorry， madam.We are fully booked in that period.　　M： Oh， that's too bad.　　R： Is it possible for you to change your reservation date'？　　M： No， I'm afraid not.　　R： Would you like us to put you on our waiting list and call you in case wehave a cancellation？　　M： That sounds， good， but if you do have any cancellations， could you let meknow as soon as possible？　　R： Sure. Besides， you can check from Intemet to see if you have got thereservation. We have a global reservation system through the Intemet. Our websiteis .　　M： Thank you. That's very kind of you. By the way， could you pleaserecommend another hotel which is close to your hotel？ Just in case.　　R： Certainly. I'd suggest that you try Beijing International Hotel.　　M： Do you know the rate for a single room there？　　R： Well， the same to our hotel. It is US$100 per night.　　M： I see. Do you know the telephone number？　　R： Yes， it's 010-5679-3243. Shall I call the hotel for you now？　　M： No， thank you very much. I really appreciate your help. Goodbye.　　R： Goodbye. Thank you for calling.　　……

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