酒店服務(wù)英語(yǔ)

內(nèi)容概要

王麗華、王金茹、
李艷主編的《酒店服務(wù)英語(yǔ)》旨在訓(xùn)練提高星級(jí)酒店服務(wù)和管理人員的英語(yǔ)交際能力，在編寫(xiě)上做到理論聯(lián)系實(shí)際，本書(shū)涵蓋了星級(jí)酒店的前廳管理、餐飲管理、客房管理、商務(wù)中心、康樂(lè)服務(wù)和旅游購(gòu)物等全部核心部門(mén)及其相應(yīng)服務(wù)環(huán)節(jié)，范圍廣泛。

書(shū)籍目錄

Chapter I  Front Office
  Unit 1  Room Reservation
  Unit 2  Bell Service
  Unit 3  Checking in
  Unit 4  Information
  Unit 5  Operator
  Unit 6  Complaints
  Unit 7  Checking out
Chapter II  Housekeeping Service
  Unit 1  Floor Service
  Unit 2  Room Cleaning
  Unit 3  Laundry Service
  Unit 4  Dealing with Complaints
  Unit 5  Auxiliary Service
  Unit 6  Handling Emergencies
Chapter III Food and Beverage Service
  Unit 1  Table Reservation
  Unit 2  Seating the Guests
  Unit 3  Taking Orde
  Unit 4  Serving Dishes
  Unit 5  Breakfast, Buffet & Fast-food Services
  Unit 6  Festival Banquet
  Unit 7  Bar Service
  Unit 8  Settling the Bill
Chapter IV  Business Center
  Unit 1  Copy and Fax Services
  Unit 2  Typing, Printing and Tralation Services
  Unit 3  DVD Duplication, Photo Printing and Express Services
  Unit 4  Internet and Ticket Booking Services
  Unit 5  Scanning and Conference Equipment Rental Services
Chapter V  Health and Recreation Center
  Unit 1  Health Club
  Unit 2  Swimming
  Unit 3  Sauna and Massage
  Unit 4  Golf
  Unit 5  Night Club
Chapter VI  Tourism Service & Shopping
  Unit 1  Tourism Service
  Unit 2  At the Silk and Satin Shop
  Unit 3  At the Cosmetics Store
  Unit 4  At the Souvenir Shop
  Unit 5  In the Department Store
附錄一 國(guó)際著名酒店
附錄二 酒店常用英語(yǔ)單詞
附錄三 各部門(mén)職務(wù)名稱
附錄四 酒店告示常用語(yǔ)
附錄五 酒店常用的英文縮略語(yǔ)
附錄六 主要客源國(guó)貨幣名稱符號(hào)
References

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