酒店管理英語

內(nèi)容概要

何加紅編著的《酒店管理英語(酒店管理專業(yè)21世紀(jì)高職高專精品系列規(guī)劃教材)》是在對國內(nèi)現(xiàn)行酒店管理英語教材以及涉外酒店服務(wù)現(xiàn)狀研究的基礎(chǔ)上，參考近幾年來美國、英國等發(fā)達(dá)國家酒店管理專業(yè)教材和實(shí)務(wù)編寫而成的，取材新穎，具有較強(qiáng)的系統(tǒng)性、實(shí)用性。本書可以作為高等職業(yè)學(xué)校旅游與酒店管理專業(yè)學(xué)生的專業(yè)基礎(chǔ)課教材，也可用做國內(nèi)各大酒店新員工的培訓(xùn)教材及酒店從業(yè)人員的自學(xué)教材。

書籍目錄

Unit One A General Introduction to the Hotel Industry
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A A Brief Introduction to Hospitality Industry and
Hospitality Management
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B The Development of the Hospitality Industry and Its
Classification 
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Two  Front Office Service
  Part I Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A The Front Office
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B  Checking-in and Checking-out
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Three  Housekeeping Service
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A The Housekeeping Department
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B  The Relatio between Housekeeping Department and Front
Office Department
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Four  Food and Beverage Service
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A  Food Service Management in a Hotel
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B Taking Orde
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Five  Fitness, Recreation Center and Business Center
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part 1I  Text A  Recreation Industry in the U.S.  
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B  Facilities for Business
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Six  Making Payment
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A Ways of Payment in the Hotel
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B  Revenue Management of the Hotel
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Seven  Dealing with Complaints
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A Taking Complaints as Opportunities
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B  Dealing with Guests' Complaints
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Eight  Security and Safety Management of the Hotel
  Part I  Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A The Importance of Security in a Hotel
    New Words  
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B  Security Problems in a Hotel
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Unit Nine Taking Biodiveity Action in a Hotel
  Part I Dialogues
    Sample Dialogue 1
    Sample Dialogue 2
    Useful Expressio
    Situational Dialogues
  Part II  Text A The Important Role of Biodiveity
    New Words
    Phrases and Expressio
    Notes to the Text
    Exercises
    Text B The Eco Hotel
    New Words
    Phrases and Expressio
    Notes to the Text
  Part III  Extended Reading
Appendix
  Appendix 1  AAA's Lodging Diamond Ratings
  Appendix 2  Lodging Star Criteria
  Appendix 3  Hotel Criteria 2014
  Appendix 4  Tralation for the Texts
  Appendix 5  Key to the Exercises
Postscript

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