飯店英語(yǔ)

內(nèi)容概要

　　《新編高職高專旅游管理類專業(yè)規(guī)劃教材：飯店英語(yǔ)》根據(jù)國(guó)際旅游飯店發(fā)展的新形勢(shì)和新特點(diǎn)，以國(guó)際飯店標(biāo)準(zhǔn)為依據(jù)，遵循“工作過(guò)程為導(dǎo)向”的教學(xué)設(shè)訃?yán)砟睿勒章糜物埖攴?wù)與管理活動(dòng)的全過(guò)程，主要介紹旅游飯店各個(gè)相關(guān)部門(mén)的服務(wù)與管理工作等知識(shí)技能以及相關(guān)的語(yǔ)言知識(shí)技能和交際技能，注重“互動(dòng)性、交際性、趣味性和實(shí)踐性”。

書(shū)籍目錄

Part I Front Office
Unit 1 Room Reservation
  I. Lead-in
  II. Situational Dialogues
  llI. Key Words and Sentence Patter
  IV. Oral Practice
  V. Exteive Reading
  V1. Form Filling
Unit 2 Check-in Service
  I. Lead-in
  II. Situational Dialogues
  III. Key Words and Sentence Patter
  IV. Oral Practice
  V. Exteive Reading
  VI. Form Filling
Unit 3 Bell Service
  I. Lead-in
  II. Situational Dialogues
  III Key Words and Sentence Patter
  IV. Oral Practice
  V. Exteive Reading
  VI. Form Filling
Unit 4 Information Service
  1. Lead-in
  1I. Situational Dialogues
  III. Key Words and Sentence Patter 
  IV. Oral Practice
  V. Exteive Reading
  VI. Form Filling
Unit 5 Business Center
  I. Lead-in
  II. Situational Dialogues
  1II. Key Words and Sentence Patter 
  IV. Oral Practice
  V. Exteive Reading
  VI. Form Filling
Unit 6 The Operator
  I. Lead-in
  II. Situational Dialogues
  Ill Key Words and Sentence Patter 
  IV. Oral Practice
  V. Exteive Reading
  VI. Form Filling
Unit 7 The Cashier
  I. Lead-in
  II. Situational Dialogues
  III. Key Words and Sentence Patter 
  IV. Oral Practice
  V. Exteive Reading
  VI. Form Filling
Unit 8 Check-out Service
  I. Lead-in
  I1. Situational Dialogues
  III. Key Words and Sentence Patter 
  IV. Oral Practice
  V. Exteive Reading
  VI. Form Filling
Unit 9 Dealing with Complaints
  I. Lead-in
  II. Situational Dialogues
  Ill. Key Words and Sentence Patter
  IV. Oral Practice
  V. Exteive Reading
  VI. Form Filling
Part II Housekeeping
Part III Food &Beverage
Part IV Recreation and Conference Service
Part V Other Services
References

圖書(shū)封面

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