飯店英語

出版時(shí)間:2012-6  出版社:旅游教育出版社  作者:李曉紅 編  頁數(shù):187  字?jǐn)?shù):159000  

內(nèi)容概要

  《新編高職高專旅游管理類專業(yè)規(guī)劃教材:飯店英語》根據(jù)國際旅游飯店發(fā)展的新形勢和新特點(diǎn),以國際飯店標(biāo)準(zhǔn)為依據(jù),遵循“工作過程為導(dǎo)向”的教學(xué)設(shè)訃?yán)砟?,依照旅游飯店服?wù)與管理活動(dòng)的全過程,主要介紹旅游飯店各個(gè)相關(guān)部門的服務(wù)與管理工作等知識技能以及相關(guān)的語言知識技能和交際技能,注重“互動(dòng)性、交際性、趣味性和實(shí)踐性”。

書籍目錄

Part I Front Office
Unit 1 Room Reservation
I. Lead-in
II. Situational Dialogues
llI. Key Words and Sentence Patter
IV. Oral Practice
V. Exteive Reading
V1. Form Filling
Unit 2 Check-in Service
I. Lead-in
II. Situational Dialogues
III. Key Words and Sentence Patter
IV. Oral Practice
V. Exteive Reading
VI. Form Filling
Unit 3 Bell Service
I. Lead-in
II. Situational Dialogues
III Key Words and Sentence Patter
IV. Oral Practice
V. Exteive Reading
VI. Form Filling
Unit 4 Information Service
1. Lead-in
1I. Situational Dialogues
III. Key Words and Sentence Patter
IV. Oral Practice
V. Exteive Reading
VI. Form Filling
Unit 5 Business Center
I. Lead-in
II. Situational Dialogues
1II. Key Words and Sentence Patter
IV. Oral Practice
V. Exteive Reading
VI. Form Filling
Unit 6 The Operator
I. Lead-in
II. Situational Dialogues
Ill Key Words and Sentence Patter
IV. Oral Practice
V. Exteive Reading
VI. Form Filling
Unit 7 The Cashier
I. Lead-in
II. Situational Dialogues
III. Key Words and Sentence Patter
IV. Oral Practice
V. Exteive Reading
VI. Form Filling
Unit 8 Check-out Service
I. Lead-in
I1. Situational Dialogues
III. Key Words and Sentence Patter
IV. Oral Practice
V. Exteive Reading
VI. Form Filling
Unit 9 Dealing with Complaints
I. Lead-in
II. Situational Dialogues
Ill. Key Words and Sentence Patter
IV. Oral Practice
V. Exteive Reading
VI. Form Filling
Part II Housekeeping
Part III Food &Beverage
Part IV Recreation and Conference Service
Part V Other Services
References

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