物業(yè)管理專業(yè)英語實(shí)用口語教程

內(nèi)容概要

　　本書按照物管實(shí)際工作情景，設(shè)計(jì)了18個(gè)單元和2個(gè)拓展單元，大多采用情景表演形式介紹物業(yè)管理服務(wù)工作中的基本知識和專業(yè)技術(shù)用語，幫助學(xué)習(xí)者進(jìn)行漸進(jìn)式學(xué)習(xí)，增強(qiáng)口語交流技能。書中附錄還提供了與物管工作相關(guān)的英文寫作范文，日?？谡Z詞匯、最新職場實(shí)用會(huì)話表達(dá)法等內(nèi)容，對解決學(xué)習(xí)者日常生活中英語口語運(yùn)用方面的常見問題提供了很好的幫助，拓展了會(huì)話內(nèi)容的空間。《物業(yè)管理專業(yè)英語實(shí)用口語教程》可作為高等職業(yè)教育、獨(dú)立學(xué)院的物業(yè)管理專業(yè)的教材使用，也可作為物業(yè)管理工作人員在職培訓(xùn)或自學(xué)參考書。

書籍目錄

Unit 1 How to Receive Your Clients？
Unit 2 How to Introduce Your Property Management Company？
Unit 3 How to Introduce the Services You Offer？
Unit 4 How to Introduce a Residential Estate？
Unit 5 What are the Basic Facilities of an Advanced Office
Building？
Unit 6 How to Manage a Residential Estate Both Efficiently and
Formally？
Unit 7 How to Introduce a Health & Recreation Centre？
Unit 8 How to Do the Telephone Service？
Unit 9 How to Talk On Fees & Charges？
Unit 10 How to Handle a Complaint？
Unit I1 How to Suggest Your Clients Buy & Rent a House？
Unit 12 How to Suggest a Client Purchase a Second-hand house？
Unit 13 How to Help Your Clients to Sell Their Own Houses？
Unit 14 How to Help a Client to Buy a Retail Shop for
Investment？
Unit 15 How to Visit the Flat for Sale？
Unit 16 How to Visit the Flat for Lease？
Unit 17 How to Help a Client to Rent a Retail Shop？
Unit 18 How to Keep More Regular Customers？
Optional Text 1 How to Receive Customers in a Property Hotel？
Optional Text 2 How to Explain "Property Management"？
Appendix:Useful Writing Styles & Daily Oral Expressions
How to Write a Bulletin？
How to Approve Fitting-out & Decoration Work？
How to Write & Give an Announcement？
How to Write a Note for Urging Payment？
How to write an Agenda？
How to Explain "the Owners Committee"？
New Expressions for Free Talk in Offices
Daily Words and Expressions

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