物業(yè)管理專業(yè)英語實用口語教程

內(nèi)容概要

　　本書按照物管實際工作情景，設計了18個單元和2個拓展單元，大多采用情景表演形式介紹物業(yè)管理服務工作中的基本知識和專業(yè)技術用語，幫助學習者進行漸進式學習，增強口語交流技能。書中附錄還提供了與物管工作相關的英文寫作范文，日?？谡Z詞匯、最新職場實用會話表達法等內(nèi)容，對解決學習者日常生活中英語口語運用方面的常見問題提供了很好的幫助，拓展了會話內(nèi)容的空間?！段飿I(yè)管理專業(yè)英語實用口語教程》可作為高等職業(yè)教育、獨立學院的物業(yè)管理專業(yè)的教材使用，也可作為物業(yè)管理工作人員在職培訓或自學參考書。

書籍目錄

Unit 1 How to Receive Your Clients？
Unit 2 How to Introduce Your Property Management Company？
Unit 3 How to Introduce the Services You Offer？
Unit 4 How to Introduce a Residential Estate？
Unit 5 What are the Basic Facilities of an Advanced Office
Building？
Unit 6 How to Manage a Residential Estate Both Efficiently and
Formally？
Unit 7 How to Introduce a Health & Recreation Centre？
Unit 8 How to Do the Telephone Service？
Unit 9 How to Talk On Fees & Charges？
Unit 10 How to Handle a Complaint？
Unit I1 How to Suggest Your Clients Buy & Rent a House？
Unit 12 How to Suggest a Client Purchase a Second-hand house？
Unit 13 How to Help Your Clients to Sell Their Own Houses？
Unit 14 How to Help a Client to Buy a Retail Shop for
Investment？
Unit 15 How to Visit the Flat for Sale？
Unit 16 How to Visit the Flat for Lease？
Unit 17 How to Help a Client to Rent a Retail Shop？
Unit 18 How to Keep More Regular Customers？
Optional Text 1 How to Receive Customers in a Property Hotel？
Optional Text 2 How to Explain "Property Management"？
Appendix:Useful Writing Styles & Daily Oral Expressions
How to Write a Bulletin？
How to Approve Fitting-out & Decoration Work？
How to Write & Give an Announcement？
How to Write a Note for Urging Payment？
How to write an Agenda？
How to Explain "the Owners Committee"？
New Expressions for Free Talk in Offices
Daily Words and Expressions

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