飯店英語

內(nèi)容概要

旅游行業(yè)具有實(shí)踐性強(qiáng)的特點(diǎn)，同樣的，飯店英語也注重實(shí)際操作。本書根據(jù)涉外飯店服務(wù)工作的需要，由前廳、客房、餐飲、康樂、工程維修、安全、人力資源、投訴處理等部分所組成，針對各個(gè)部門的工作性質(zhì)來進(jìn)行針對性的輔導(dǎo)，每個(gè)單元包括課文、對話、補(bǔ)充閱讀和課后練習(xí)。

書籍目錄

Unit One　What Is a Hotel ?　Text　What Is a Hotel?　Dialogue 1　Enquiring about the Accommodations and Facilities　Dialogue 2　Recommending Another Hotel　Dialogue 3　Finding the Right Hotel　-　Supplementary Reading　Classification of Hotels　ExercisesUnit Two　The Front Office (I)　Text　The Front Office　Dialogue 1　Making a Reservation　Dialogue 2　Registering a Guest　Dialogue 3　Bringing the Guest to Her Room　Supplementary Reading　The Bell Service　ExercisesUnit Three　The Front Office (II)　Text　The Business Center　Dialogue 1　Checking out of the Hotel　Dialogue 2　Cashing Cheeks for a Guest　Dialogue 3　At the Business Center　Supplementary Reading　The History of Money　ExercisesUnit Four　The Housekeeping Department (I)　Text　The Housekeeping Department　Dialogue 1　Showing the Guest to His Room　Dialogue 2　Cleaning the Guestroom　Dialogue 3　Introducing the Baby-sitting　Supplementary Reading　Different Kinds of Rooms in a Hotel　ExercisesUnit Five　The Housekeeping Department (II)　Text　The Laundry Service　Dialogue 1　Getting Information about the Laundry Service　Dialogue 2　Laundry Mix-up　Dialogue 3　Settling a Laundry Problem　Supplementary Reading　The Dry Cleaner's　ExercisesUnit Six　The Food and Beverage Department　Text　The Food and Beverage Department　Dialogue 1　Calling in a Reservation　Dialogue 2　Recommending Dishes　Dialogue 3　Taking Orders　Supplementary Reading　The Story of Chopsticks　ExercisesUnit Seven　The Health and Recreation Center　Text　The Health and Recreation Center　Dialogue 1　At the Fitness Center　Dialogue 2　At the Bowling Alley　Dialogue 3　At the Recreation Center　Supplementary Reading　Traditional Chinese Medicine　ExercisesUnit Eight　The Engineering and Maintenance Department　Text　The Engineering and Maintenance Department　Dialogue 1　Dealing with the Maintenance of the Room　Dialogue 2　Dealing with an Elevator Accident……Unit Nine The Security Department and Human Resources Department Unit Ten Handling ComplaintsKeys to Exercises參考文獻(xiàn)

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