P5高級業(yè)績管理

內容概要

　　《P5高級業(yè)績管理（ACCA練習冊）》包含測驗卷和針對大綱知識點的習題，其中許多是往年真題。練習冊中還有許多建議和特色幫你練習?！巴ㄟ^P5考試”這一章是專門針對考試的指南。大量的書面習題可以測試你對于本階段課程知識的應用和評估。由于考官偏重于考查學員的業(yè)績計量技巧，所以練習冊還包含許多試題型的計算題。同樣別忘了閱讀練習冊后面的考官對于往年真題的個人評論以及解答。

作者簡介

　　BPP Learning
Media，作為一家職業(yè)考試資料的出版商，在市場上一直獨占鰲頭。從1977年開始，我們就出版了很多高質量關于會計、營銷和金融服務資格方面的產品。BPP是全球150多個國家的學生、培訓提供商、公司和專業(yè)機構的最佳選擇。
　　BPP Learning
Media是ACCA官方認可的唯一的鉑金級學習內容合作伙伴。這項與ACCA的伙伴關系確保了，在出卷考官的審訂下，我們的教材正確的程度上涵蓋了考綱并且符合了考試的要求。
　　這項合作也允許我們在練習冊內發(fā)布新近的考卷內容，包括考官的答案與評分。您可以信賴BPP Learning
Media的產品，它們包含最新信息且關注重點，傳遞給您來自BPP作者和講師們的專業(yè)知識和豐富經驗。

書籍目錄

Finding questions
Question index
Topic index
Using your BPP Learning Media Practice and Revision Kit
Revising P5
Topics to revise & question practice
Passing the P5 exam
Exam tormulae
Exam information
Analysis of past papers
Useful websites
Planning your question practice
BPP Learning Media's question plan
Build your own exams
Questions and answers
Questions
Answers
Exam practice
Mock exam 1
Questions
Plan of attack
Answers
Mock exam 2
Ctuestions
Plan of attack
Answers
Mock exam 3 （Decembef 2011）
Questions
Plan of attack
Answers
ACCA examiner's answers
June20
December20
Review form

章節(jié)摘錄

　　Information processing should be included in the work which produces the information. In other words，there shouldn't be a distinction between information processing and information gathering. Thedevelopment of online databases can be crucial here， allowing users to have access to real time information，thus minimising delays in response to queries.　　Geographically-dispersed resources should be treated as if they are centralised - For example， thereshould be a ntralised database of suppliers which all departments use， so that they benefit from the economies of scale achieved by the central negotiation of supply contracts.　　Parallel activities should be linked rather than integrated - As far as possible， activities should be processed in parallel rather than sequentially. If tasks are performed sequentially， bottlenecks and delays might arise while waiting for the output of a previous process.　　People should be self-managing and exercise greater autonomy over their work - The traditional distinction between workers and managers should be abolished. BPR aims to allow decisions to be made as quickly as possible and as near to the end customer as possible. This allows increased responsiveness， and also empowers the individuals who make the decisions.　　Information should be captured once， and at source - If information is transferred from one data source to another there is a risk of human error. If information is only input into a system once， and is input as early as possible， the risk of error is reduced， and consistent replies can be obtained in response for any queries about the information.　　Expected improvements　　More rapid information processing and error reduction - It appears that the processes at FCI haven't been updated to take advantage of the IT / IS systems that are widely available today. In particular， relying on a predominantly paper-based system makes FCI's processes much slower than they need to be， and it also increases the opportunity for error as information is manually recorded and then transferred between systems. A new database-led system would prevent the need for re-keying and transferring information， and so should reduce the scope for errors in the system.　　This system will also mean that FCI has reliable， up-to-date information about its customers. Any details the sales staff or telephone operators obtain about a customer can be entered into the central database on a real time basis， and the system can then be continually updated for other staff to use.　　Moreover， no paper-based transfers of information from one part of the organisation to another will be necessary. Again， this reduces delays and reduces the risk of errors occurring.　　Improved database system - If FCI develops an electronic database which stores all customer data， this should enable staff to respond to telephone enquiries more quickly. For example， if a phone operator receives a call， they can access the database and gather the relevant information to help them deal with the customer enquiry straight away. This faster response time should lead to improved customer satisfaction.　　Better support for sales staff - Having an electronic （or online） database and improved technology should also help the sales staff when they visit potential customers. If the sales staff can access the database remotely （from laptops） they can get details of policies and premiums while they are with the customer， and so could potentially make a decision about a policy application straight away without having to return to the office to check details or process paperwork. Customers have complained about the slowness of FCI's　current process， so speeding .up the process should directly address these complaints.Increased staff motivation - Not only have customers complained about the current sales process， but　FCI's sales staff have also complained about them. Staff motivation and job satisfaction are likely to suffer if　the staff teel they are having to work with out-dated processes and technology. Therefore， providing the　sales staff with more up-to-date technology will not only allow them to do their job more effectively but it should also improve their motivation to do so.　　Moreover， customers are likely to have a more favourable impression of the sales staff if they provide a quick and efficient service. If this， in turn， leads to the sales staff making more sales it is likely to increase　their otivation still further.　　……

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