飯店情境英語(yǔ)

內(nèi)容概要

本書(shū)作為中等職業(yè)學(xué)校“飯店服務(wù)與管理”專(zhuān)業(yè)的英語(yǔ)教材之一，是根據(jù)上海市中等職業(yè)教育課程教材改革辦公室頒布的“飯店服務(wù)與管理”專(zhuān)業(yè)課程標(biāo)準(zhǔn)以及《旅游涉外飯店星級(jí)的劃分及評(píng)定》的國(guó)家標(biāo)準(zhǔn)及其對(duì)星級(jí)飯店的考核要求編寫(xiě)的。全書(shū)以飯店的工作崗位為邏輯線索設(shè)計(jì)課程，分為前廳、客房、餐飲三大部分。每部分由6～7課組成。每一課均以該部分的某一“主要專(zhuān)業(yè)崗位工作人員英語(yǔ)”為課題，模擬該崗位工作人員工作環(huán)境，以其員工需要使用英語(yǔ)與外賓溝通方能完成工作任務(wù)為引領(lǐng)，以員工與賓客進(jìn)行有效的溝通必須具備的英語(yǔ)聽(tīng)說(shuō)能力為依據(jù)，編寫(xiě)了2～4篇情境對(duì)話。教材突出服務(wù)工作中必知和應(yīng)知的常用基礎(chǔ)英語(yǔ)的知識(shí)內(nèi)容，注重強(qiáng)化學(xué)生英語(yǔ)基本技能，尤其是聽(tīng)、說(shuō)等技能的綜合訓(xùn)練，力求使學(xué)生在學(xué)習(xí)本教材后能初步掌握飯店服務(wù)常用英語(yǔ)，從而具備用英語(yǔ)與賓客進(jìn)行有效溝通，順利完成賓館各部門(mén)服務(wù)工作的職業(yè)能力。

書(shū)籍目錄

Part One  Front Office  　Unit One  English for Reservationists      Situational Dialog One  A Telephone Call Reservation    Situational Dialog Two  Sorry， Our Hotel Is Full      Situational Dialog Three  A Group Reservation      Exercises    　Unit Two  English for Receptionists （Ⅰ）     Situational Dialog One  A Face-to-Face Reservation      Situational Dialog Two  Checking in Guest with Reservation     Situational Dialog Three  Checking in Guest without Reservation      Situational Dialog Four  Checking in a Group     Exercises   　Unit Three  English for Receptionists （Ⅱ）      Situational Dialog One  Changing Room     Situational Dialog Two  Extending Stay    Situational Dialog Three Lost and Found      Situational Dialog Four  Can We Keep the Rooms till Three？     Exercises 　Unit Four  English for Bellmen     Situational Dialog One  Escorting Guest to Room     Situational Dialog Two  Ticket Booking     Situational Dialog Three  Scenic Spots in Shanghai      Exercises    　Unit Five  English for Information Clerks     Situational Dialog One  How Can I Get to the Place？       Situational Dialog Two  Is Mr. Smith in？      Situational Dialog Three  One-Day Tour Service     Situational Dialog Four  Posting Letter for Guest      Exercises  　Unit Six  English for Cashiers      Situational Dialog One  At Foreign Exchange Counter      Situational Dialog Two  Checking Out      Situational Dialog Three  SOmething Wrong with Bill      Exercises 　Unit Seven  English for Operators     Situational Dialog One  May I Speak to …    Situational Dialog Two  My Baggage Is Missing      Exercises  Part Two  Housekeeping  　Unit one    Exercises  　Unit Three  English for Room Attendants （Ⅲ）      Situational Dialog One  Extra Bed      Situational Dialog Two  One More Blanket, Please      Situational Dialog Three  Room Service    Situational Dialog Four  Replenishing Mini-bar     Exercises  　Unit Four  English for Floor Attendants （ Ⅰ ）  　Unit Five  English for Floor Attendants （Ⅱ）  　Unit Six  English for Laundry Clerks Part Three  Food and Beverage   　Unit One  English for Hostesses 　Unit Two  English for Waiters （Ⅰ）  　Unit Three  English for Waiters （Ⅱ）  　Unit Six  English for Banquet Waiters 　Unit Seven  English for Bartenders APPENDIX

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