電話交流技能

內(nèi)容概要

《電話交流技能》以《中高職銜接商務英語專業(yè)標準》和《電話英語技能》課程標準為編寫依據(jù)，以就業(yè)為導向，并充分考慮中高職學生教育的年齡特點和認知水平。
教材采用大量的商務電話作為材料，幫助學生獲取足夠的感性知識，同時體現(xiàn)“內(nèi)容教學”的特點，展示了一個真實的商務活動的面貌。教材內(nèi)容具體豐富，涉及商務活動多方面的話題，具有很強的實用性，能滿足中高職學生今后用英語從事商務工作的需要。本教材由上海市工商外國語學校陳文珊主編。

書籍目錄

Unit 1  Receiving and Responding to Calls
1. Opening and Closing* (Telephone Conveatio 1 -5)
2. Identifying Cailer's Needs & Providing Information*
(Telephone Conveatio 6 - 10)
3. Connecting and Traferring Calls* (Telephone Conveatio 11 - 15)
4. Voice Mail & Taking Telephone Messages* (Telephone Conveatio
16 - 20)
5. Providing Information & Explanation (Telephone Conveatio 21
- 25)
6. Delivering Messages (Telephone Conveatio 26 - 30)
7. Dealing with Complaints (Telephone Conveatio 31 - 35)
Unit 2  Making Calls
1. Completing Simple Business Tasks* (Telephone Conveatio 36- 40)
2. Completing More Complicated Business Tasks* (Telephone Conveatio
41 -45)
3. Discussing Business Issues (Telephone Conveatio 46- 50)
4. Establishing Business Relatio (Telephone Conveatio 51 - 55)
5. Seeking Information about Products & Services (Telephone
Conveatio 56 - 60)
6. Seeking Information about Prices & Contracts (Telephone
Conveatio 61 -65)
7. Negotiating with Clients (Telephone Conveatio 66- 70)
Unit 3  The Telephone System
1. The Telephone
2. Landline Telephones
3. Mobile Phones
4. Internet Telephones
5. TelePhone Functio
6. Domestic Telephone Systems
7. International Telephone Systems
8. Basic Telephone Skills and Techniques

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