出版時間:2009-12-01 出版社:河南科學(xué)技術(shù)出版社 作者:尚宏 編 頁數(shù):178
內(nèi)容概要
《酒店情景英語》從酒店從業(yè)人員的實際工作需要出發(fā)進行構(gòu)思、設(shè)計和編寫,共分為七章內(nèi)容和附錄,每章根據(jù)不同主題又分若干單元。
書籍目錄
Chapter Ⅰ A Bnef Introduction to the Hotel IndustryUnit 1 Brief Introduction to Hotels and Hotel GroupsUnit 2 Guide to Hotel EnglishChapter Ⅱ Front OfficeUnit 1 ReservotionUnit 2 ReccptionUnit 3 Bell ServiceUnit 4 Telephone OperatorUnit 5 Information DeskUnit 6 Money ExchangingUnit 7 Checking outChapter Ⅲ HousekeepingUnit 1 Guiding Guests to Their RoomsUnit 2 Cleaning the RoomUnit 3 Room ServiceUnit 4 MaintenanceUnit 5 Laundry ServiceUnit 6 Money ExchangingUnit 7 Checking out Chapter Ⅳ Food and BeverageChapter Ⅴ The Business CenterChapter Ⅵ Other ServicesChapter Ⅶ ComplaintsAppendix
圖書封面
評論、評分、閱讀與下載