持續(xù)改善

內(nèi)容概要

　　《持續(xù)改善：邁向頂級(jí)企業(yè)的秘笈》向讀者展示了在學(xué)習(xí)型企業(yè)里人們是如何自發(fā)的提高自身能力的。在學(xué)習(xí)型企業(yè)里，人們會(huì)不斷豐富完善自我，會(huì)有無(wú)限廣闊的思維空間，美好的愿景會(huì)得到實(shí)現(xiàn)，并且會(huì)愿意分享愿景和知識(shí)。

書籍目錄

SYNOPSIS OF THESISCHAPTER ONE INTRODUCTION1.1 BACKGROUND OF THE ORGANIZATION1.2 THE NEED FOR CHANGE1.2.1 The Twentieth Century Revolution1.2.2 Information Technology1.2.3 Quality Revolution1.2.4 Internationalism1.2.5 The Combined Change1.3 MAJOR FACTORS DRIVING THE CHANGE1.3.1 Change in Socio-Economic Structure1.3.2 Public Awareness and ExpectationI.3.3 Government Encouragement1.3.4 Housing Authority Certification to ISO 90011.3.5 The General Business Environment in China1.3.6 Profile of the Elevator Business in China1.3.7 China's Labor Force1.4 CHANGES TO THE ORGANIZATION WITH THE INTRODUCTION OF A QUALITY SYSTEM1.5 PROBLEM STATEMENT1.5.1 Existing Problem of China World Largest Escalator Manufacturer Service Division1.5.2 Research Question and the matic concern1.6 RESEARCH OBJECTIVE1.6.1 Overall Objectives1.6.2 Sub-Objectives1.7 THE RESEARCH PARTICIPANTS1.7.1 World Largest Escalator Manufacturer Group and China World Largest Escalator Manufacturer1.7.2 The People Involve in the Research1.7.3 About the Researcher1.7.4 The Client Profile1.8 THE SERVICE CHAPTER TWO LITERATURE REVIEW2.1 THE QUALITY MANAGEMENT SYSTEM OF ORGANIZATIONAL CHANGE2.1.1 Philip Crosby2.1.2 W. Edwards Deming（1900～1993）2.1.3 Joseph Juran（1904～）2.1.4 Kaoru Ishikawa（ 1915 ～ 1989）2.1.5 Genichi Taguchi2.1.6 Armand V. Feigenbaum2.1.7 Lewin, Kurt（1890～1947）2.1.8 Argyris, Chris（1923～）2.1.9 Seon, Donald（1930～1997）2.1.10 Senge, Peter M.（1947～）2.1.11 Influence of Quality and Management Gurus to the Elevator Industry2.1.1 2 Resistance to Change……CHAPTER THREECHAPTER FOURCHAPTER FIVECHAPTER SIXCHAPTER SEVENCHAPTER EIGHTCHAPTER NINEBILLIOGRAPHY & REFERENESAPPENDICES經(jīng)驗(yàn)分享

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