銀行柜臺(tái)英語(yǔ)脫口說(shuō)

前言

　　自2004年中國(guó)建設(shè)銀行、中國(guó)銀行率先引入外資、實(shí)施股份制改造、先后在海內(nèi)外上市以來(lái)，中國(guó)的銀行業(yè)正積極融入到全球銀行業(yè)服務(wù)市場(chǎng)，各項(xiàng)業(yè)務(wù)得到快速發(fā)展。一方面，經(jīng)過(guò)五年多的業(yè)務(wù)轉(zhuǎn)型，中資商業(yè)銀行的服務(wù)范圍不斷拓展，境外機(jī)構(gòu)不斷增加，國(guó)際化程度年年提升；另一方面，銀行柜臺(tái)的一線(xiàn)人員為外賓提供服務(wù)及業(yè)務(wù)咨詢(xún)的情況日益普遍，這一切都對(duì)每一位商業(yè)銀行從業(yè)人員的英語(yǔ)能力提出了更高的要求。隨著中國(guó)銀行業(yè)經(jīng)營(yíng)管理水平、金融創(chuàng)新能力的不斷加強(qiáng)，銀行服務(wù)早已沖破了傳統(tǒng)的信貸、存儲(chǔ)領(lǐng)域，各種服務(wù)產(chǎn)品與工具層出不窮，許多銀行的服務(wù)干脆直接使用諸如ATM、CAI上,CENTER、CF等英文標(biāo)識(shí)，銀行從業(yè)人員的英語(yǔ)水平已成為同業(yè)間開(kāi)展競(jìng)爭(zhēng)、滿(mǎn)足客戶(hù)需求乃至實(shí)現(xiàn)銀行自身國(guó)際化發(fā)展目標(biāo)的重要工具和手段?！　≈袊?guó)金融出版社出版的《銀行柜臺(tái)英語(yǔ)脫口說(shuō)》一書(shū)是商業(yè)銀行提高經(jīng)營(yíng)水平不可缺少的重要工具之一，不僅可以幫助讀者提高金融英語(yǔ)會(huì)話(huà)能力，還能學(xué)習(xí)到較新的金融知識(shí)，每篇對(duì)話(huà)素材嚴(yán)謹(jǐn)、內(nèi)容新穎、架構(gòu)生動(dòng)活潑，因?yàn)楸緯?shū)的編撰工作是由國(guó)內(nèi)從事英語(yǔ)教學(xué)工作的專(zhuān)家和商業(yè)銀行長(zhǎng)期派駐海外的管理人員共同完成，具有較強(qiáng)的實(shí)用性。本書(shū)可供銀行的理財(cái)師、客戶(hù)經(jīng)理、產(chǎn)品經(jīng)理、大專(zhuān)院校學(xué)生和對(duì)國(guó)際銀行服務(wù)有所需求的企業(yè)和個(gè)人使用。

內(nèi)容概要

　　本書(shū)的編撰工作是由國(guó)內(nèi)從事英語(yǔ)教學(xué)工作的專(zhuān)家和商業(yè)銀行長(zhǎng)期派駐海外的管理人員共同完成，具有較強(qiáng)的實(shí)用性。本書(shū)可供銀行的理財(cái)師、客戶(hù)經(jīng)理、產(chǎn)品經(jīng)理、大專(zhuān)院校學(xué)生和對(duì)國(guó)際銀行服務(wù)有所需求的企業(yè)和個(gè)人使用。

作者簡(jiǎn)介

熊莉萍，對(duì)外經(jīng)濟(jì)貿(mào)易大學(xué)英語(yǔ)學(xué)院商務(wù)英語(yǔ)系教師。從事金融英語(yǔ)教學(xué)十余年，出版了《金融專(zhuān)業(yè)英語(yǔ)證書(shū)考試學(xué)習(xí)指導(dǎo)》等各種教材，發(fā)表專(zhuān)業(yè)論文十余篇，英語(yǔ)語(yǔ)言學(xué)研究生畢業(yè)，金融學(xué)在職碩土,MBA。

書(shū)籍目錄

Part I　Reception and Information 接待和問(wèn)詢(xún)　Dialogue 1 Greetings and Self-introduction　問(wèn)候與自我介紹　Dialogue 2 Making Inquiries and Answering Questions　咨詢(xún)與解答問(wèn)題　Dialogue 3 Giving Suggestions and Making Explanations　建議與解釋　Dialogue 4 Expressing Tnanks and Making Apologies　致謝與道歉　Dialogue 5 Saying Goodbye　道別　Dialogue 6 Dealing with Complaints　投訴與安撫　Dialogue 7 Potential VIP Customer　挖掘引導(dǎo)優(yōu)質(zhì)客戶(hù)　Dialogue 8 Maintaining the Relationship with VIP Customers　營(yíng)銷(xiāo)維護(hù)優(yōu)質(zhì)客戶(hù)　Dialogue 9 Advising Customers　更正指導(dǎo)客戶(hù)　Dialogue 10 Transfer Service　轉(zhuǎn)賬業(yè)務(wù)Part II Savings and Loans 儲(chǔ)蓄和貨款　Dialogue 1 Opening Accounts and Depositing(I)　開(kāi)戶(hù)(一)　Diaogue 2 Opening Accounts and Depositing(Ⅱ)　開(kāi)戶(hù)(二)　Dialogue 3 Opening Accounts and Depositing(111)　開(kāi)戶(hù)(三)　Dialogue 4 Opening Accounts and Depositing(Ⅳ)　開(kāi)戶(hù)(四)　Dialogue 5 Opening Accounts and Depositing(V)　開(kāi)戶(hù)(五)　Dialogue 6 Withdrawing and Closing Accounts(I)　取款、銷(xiāo)戶(hù)(一)　Dialogue 7 Withdrawing and Closing Accounts(Ⅱ)　取款、銷(xiāo)戶(hù)(二)　Dialogue 8 Withdrawing and Closing Accounts Oil)　取款、銷(xiāo)戶(hù)(三)　Dialogue 9 Withdrawing and Closing Accounts(Ⅳ)　取款、銷(xiāo)戶(hù)(四)　Dialogue 10 Withdrawing and Closing Accounts(V)　取款、銷(xiāo)戶(hù)(五)　Dialogue 11 Reporting a Lost Passbook(Certificate)(I)　掛失(一)　Dialogue 12 Reporting a Lost Passbook(Certificate)(Ⅱ)　掛失(二)　Dialogue 13 Inquiry of Account Balance　查詢(xún)余額　Dialogue 14 Confiscating Counterfeit Notes　沒(méi)收假幣　……Part III Money Exchange and Foreign Remittances貨幣兌換和國(guó)外匯款Part IV Bank Cards，Phone-banking，E-banking and Other Services參考書(shū)目

章節(jié)摘錄

　　Clerk：SWIFT is the abbreviation of“Society for WorldwideInter-bank Financial Telecommunication”：and it is very quick and safe for banks to remit money,make clearing and send messages through SWIFT．　　Customer：Thank you for your explanation．Is it OK if I don’t know the beneficiarys address?　　Clerk：If the beneficiarys account number is provided．The payment can be credited to the account．When there are mistakes on beneficiarys account number,name and other information，the beneficiarys telephone number andaddressCanbeusedforinquiryand contact．　　Customer：I see．Are there still restrictions on the amount of money remitted abroad from China?　　Clerk：Yes，there are。but it is becoming、ess restricted．In one day you can remit 1 0000 dollars or less in cash directly abroad，and if you remit from your account， the amount iS not more than 50000 Dollars．　　Customer：It sounds great．I heard that in the past time the process was very complicated，and if the remittance is above a certain amount，you had to go to the State Administration of Foreign Exchange for approval．　　Clerk：You are right．Well，if you want to remit now,please fiU in this application form．　　Customer：OK．Its done．Here you are．By the way,how much is the commissionfee?　　Clerk：The cablecharge is RMB 150 yuan，and the commission fee is from 50 yuan to 260 yuan，calculated by 0．1％ of the amount you remit．The commission for this remittanceis 50yuan，andthetotalis200yuanincluding the cable charge．

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