模擬導(dǎo)游教程

內(nèi)容概要

　　《旅游院校教學(xué)用書：模擬導(dǎo)游教程（修訂版）》修訂之后，共分為“初為導(dǎo)游”、“導(dǎo)游程序”、“景點(diǎn)導(dǎo)游”以及“沿途講解”四個(gè)部分，共計(jì)30個(gè)單元。從宏觀層面上看，這四部分內(nèi)容可歸為兩個(gè)版塊，第一、第二部分屬于第一版塊，講解導(dǎo)游工作流程與業(yè)務(wù)技巧方面的知識(shí)；第三、第四部分屬于第二版塊，主要是關(guān)于景點(diǎn)及文化方面的知識(shí)。與上一版相比，我們?cè)黾恿酥袊鴤鹘y(tǒng)文化知識(shí)方面的內(nèi)容（即第四部分），意在突出文化知識(shí)在今天導(dǎo)游活動(dòng)中的重要性，并引導(dǎo)學(xué)習(xí)者在這方面做相應(yīng)的知識(shí)儲(chǔ)備，將自己培養(yǎng)成業(yè)務(wù)精、有內(nèi)涵、適應(yīng)時(shí)代要求的導(dǎo)游員。
　　《旅游院校教學(xué)用書：模擬導(dǎo)游教程（修訂版）》第一部分延續(xù)了以往的做法，向?qū)W習(xí)者詳細(xì)地介紹了導(dǎo)游員的核心概念、基本素質(zhì)、工作職責(zé)及要求，以及在導(dǎo)游過程中可能遇到的常見和特殊問題及相應(yīng)的解決辦法等。第二部分設(shè)置了導(dǎo)游員工作所涉及的各個(gè)典型場景，并提供了具體的范例，在練習(xí)中更提供了大量的演練機(jī)會(huì)，一方面希望學(xué)習(xí)者能熟悉旅游接待活動(dòng)中的各個(gè)環(huán)節(jié)，另一方面希望他們能強(qiáng)化提高英語應(yīng)用能力，培養(yǎng)職業(yè)素質(zhì)并規(guī)范服務(wù)意識(shí)。
　　第三部分除第一單元介紹導(dǎo)游講解的藝術(shù)以外，其余大量篇幅介紹了自然風(fēng)景及人文景觀中有形資源這一部分。除了第一單元外，其他每個(gè)單元分為A和B兩個(gè)課文，前者介紹某種旅游資源的概況，后者則以一個(gè)具體的景點(diǎn)為例，向?qū)W習(xí)者示范如何設(shè)計(jì)相關(guān)導(dǎo)游詞并進(jìn)行講解。第四部分在介紹了沿途講解藝術(shù)后，著重選取了人文景觀中傳統(tǒng)文化的幾個(gè)主要方面進(jìn)行介紹。

書籍目錄

第一部分 初為導(dǎo)游
第一單元 什么是導(dǎo)游員
第二單元 導(dǎo)游員的職業(yè)規(guī)范
第三單元 接團(tuán)準(zhǔn)備
第四單元 帶團(tuán)
第五單元 領(lǐng)導(dǎo)藝術(shù)
第六單元 突發(fā)問題處理（1）
第七單元 突發(fā)問題處理（2）
第二部分 導(dǎo)游程序
第一單元 接團(tuán)
第二單元 沿途導(dǎo)游
第三單元 酒店住宿
第四單元 商談日程
第五單元 食在中國
第六單元 購物
第七單元 娛樂
第八單元 送團(tuán)
第九單元 處理投訴
第三部分 景點(diǎn)導(dǎo)游
第四部分 沿途講解
翻譯練習(xí)參考答案

章節(jié)摘錄

版權(quán)頁：   插圖：   Master-of-nets Garden In Suzhou you can see many gardens.Most of them were built in the course of the last centuries by rich officials,merchants and landowners.Here great estate-owners enjoyed the advantages of city but still did not want to give up the country atmosphere.Merchants fulfilled their desire to own a plot of land in the country and were still within reach of the city's bustling activities.Historical sources revealed that during their heyday,the notable gardens in the city numbered 200.Villas of various sizes in the shape of different buildings,halls and pavilions stood in these gardens.They represented a small world of their own,in which all elements existing under the sun were supposed to be present.The builders tried their best to create a maximum number of landscapes within a limited space.The most important elements in the garden,as you are going to find out very soon,are ponds and mountains.Because Suzhou lies on the low ground,it is easy to install ponds.When you go to visit these gardens,you will frequently come across the so-called Taihu stones.They are bizarrely shaped rocks used singly or in piles to decorate the gardens.Taihu stones are of porous limestone,which usually come from the West Mountain Island in Taihu Lake.We simply throw the stones into the lake and have them exposed to water for several years.In this way,stones with bizarre shapes full of holes can be created.The gardens are supposed to reproduce a country as well as an urban atmosphere.Thus,pavilions,terraces,halls and towers are all parts of a typical Suzhou garden.You can also see bamboo plants,flowers and different kinds of trees.Usually the gardens are encircled by walls.In the inner walls there are moon-shaped and vase-shaped gates,polygonal openings and windows with imaginative latticework.Animals,mainly fish and song-birds,are also parts of the gardens.The gardens are supposed to create a poetic mood.Often they are the scene of the poets' competitions.So the builders not only had to be architects,but also painters and poets.Often,several people are engaged in the construction of one garden.In the past,many grounds were neglected during times of wars.Since the founding of new China,all efforts have been made to restore them.

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《旅游院校教學(xué)用書:模擬導(dǎo)游教程(修訂版)》作為一門近十年來興起的課程，走的是一條自我發(fā)展的道路，沒有國內(nèi)外相關(guān)經(jīng)驗(yàn)的引導(dǎo)，我們所依賴的是自我總結(jié)以及全國讀者的扶持。

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