飯店工作英語

內(nèi)容概要

本書內(nèi)容分為三大模塊：第一模塊（Part One）為飯店務(wù)實部分，包括前廳、客房管理、餐廳、市場營銷、工程維修、保安、人力資源、財務(wù)等；第二模塊（Part Two）為水平提高部分，內(nèi)容涉及較為深廣，包括旅游業(yè)、飯店業(yè)、全球飯店連鎖、旅游飯店的競爭、飯店中的計算機應(yīng)用、旅游飯店的面試、投訴等；第三模塊（Part Three）則為擴大知識篇，主要重點為中西方的文化差異，介紹中國及歐美等國的主要節(jié)假日、婚慶習(xí)俗、饋贈禮品、約會及赴任、周末愛好、度假及水上運動等。為了幫助本書使用者實際應(yīng)用，特別是應(yīng)付有關(guān)考試，在每個模塊后配了實踐測試卷。附錄部分則有飯店的實用信函及表格、單據(jù)，供飯店員工在實際操作中參考。所有試卷答案以附錄Ⅱ的形式附于書后。    為了方便使用，我們請外籍專家錄制了全書的課文、對話及實踐測試題，刻成光盤提供給讀者，以期提高廣大員工的英語聽力水平。

書籍目錄

Preface（序）PART ONE　Unit One The Front Office　Unit Two The Housekeeping Department　Unit Three The Food and Beverage Department　Unit Four The Sales and Marking Department　Unit Five The Maintenance Department　Unit Six The Security Department　Unit Seven The Human Resources Department　Unit Eight The Finance Department　Practice Teat for Hotel English (Advanced),Paper APART TWO　Unit Nine Tourism Industry(Ⅰ)　Unit Ten Tourism Industry(Ⅱ)　Unit Eleven Hotel Industry　Unit Twelve Hotel Chinas in the World　Unit Thirteen Competition in Hotel Industry　Unit Fourteen Computer Systems in Hotels　Unit Fifteen An Interview on Hotel Business　Unit Sixteen Complaints　Pracice Test for Hotel English (Advanced),Paper BPART THREE　Unit Seventeen Thanksgiving and Christmas　　1. Thanksgiving Day    2. Making Preparations for Christmas　Unit Eighteen Chinese Festivals    1. The Spring Festival    2. Talking about Similarities and Differences    3. The Lantern Festival    4. The Dragon Boat Festival    5. Moon Cakes　Unit Nineteen Making an Appointment    1. Making an Appointment with a Foreign Counterpart    2. Making an Appointment on the Phone　Unit Twenty Gifts-giving and Chinese Marriage    1. Givings Gifts to an International Friend    2. Talking about Marriage and Family Life in China　Unit Twenty-one Weekend Hobbies    1. Weekend Hobbies    2. Holidays and Water Sports　Practice Test for Hotel English(Advanced),Paper C　Practice Test for Hotel English(Advanced),Paper DAppendix Ⅰ Tourist Hotel CorrespondencesAppendix Ⅱ Answer Keys to Practice Tests

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