飯店工作英語(yǔ)

內(nèi)容概要

本書(shū)內(nèi)容分為三大模塊：第一模塊（Part One）為飯店務(wù)實(shí)部分，包括前廳、客房管理、餐廳、市場(chǎng)營(yíng)銷、工程維修、保安、人力資源、財(cái)務(wù)等；第二模塊（Part Two）為水平提高部分，內(nèi)容涉及較為深廣，包括旅游業(yè)、飯店業(yè)、全球飯店連鎖、旅游飯店的競(jìng)爭(zhēng)、飯店中的計(jì)算機(jī)應(yīng)用、旅游飯店的面試、投訴等；第三模塊（Part Three）則為擴(kuò)大知識(shí)篇，主要重點(diǎn)為中西方的文化差異，介紹中國(guó)及歐美等國(guó)的主要節(jié)假日、婚慶習(xí)俗、饋贈(zèng)禮品、約會(huì)及赴任、周末愛(ài)好、度假及水上運(yùn)動(dòng)等。為了幫助本書(shū)使用者實(shí)際應(yīng)用，特別是應(yīng)付有關(guān)考試，在每個(gè)模塊后配了實(shí)踐測(cè)試卷。附錄部分則有飯店的實(shí)用信函及表格、單據(jù)，供飯店員工在實(shí)際操作中參考。所有試卷答案以附錄Ⅱ的形式附于書(shū)后。    為了方便使用，我們請(qǐng)外籍專家錄制了全書(shū)的課文、對(duì)話及實(shí)踐測(cè)試題，刻成光盤提供給讀者，以期提高廣大員工的英語(yǔ)聽(tīng)力水平。

書(shū)籍目錄

Preface（序）PART ONE　Unit One The Front Office　Unit Two The Housekeeping Department　Unit Three The Food and Beverage Department　Unit Four The Sales and Marking Department　Unit Five The Maintenance Department　Unit Six The Security Department　Unit Seven The Human Resources Department　Unit Eight The Finance Department　Practice Teat for Hotel English (Advanced),Paper APART TWO　Unit Nine Tourism Industry(Ⅰ)　Unit Ten Tourism Industry(Ⅱ)　Unit Eleven Hotel Industry　Unit Twelve Hotel Chinas in the World　Unit Thirteen Competition in Hotel Industry　Unit Fourteen Computer Systems in Hotels　Unit Fifteen An Interview on Hotel Business　Unit Sixteen Complaints　Pracice Test for Hotel English (Advanced),Paper BPART THREE　Unit Seventeen Thanksgiving and Christmas　　1. Thanksgiving Day    2. Making Preparations for Christmas　Unit Eighteen Chinese Festivals    1. The Spring Festival    2. Talking about Similarities and Differences    3. The Lantern Festival    4. The Dragon Boat Festival    5. Moon Cakes　Unit Nineteen Making an Appointment    1. Making an Appointment with a Foreign Counterpart    2. Making an Appointment on the Phone　Unit Twenty Gifts-giving and Chinese Marriage    1. Givings Gifts to an International Friend    2. Talking about Marriage and Family Life in China　Unit Twenty-one Weekend Hobbies    1. Weekend Hobbies    2. Holidays and Water Sports　Practice Test for Hotel English(Advanced),Paper C　Practice Test for Hotel English(Advanced),Paper DAppendix Ⅰ Tourist Hotel CorrespondencesAppendix Ⅱ Answer Keys to Practice Tests

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