國(guó)際標(biāo)準(zhǔn)化組織ISO 9001審核實(shí)踐指南

內(nèi)容概要

本書(shū)由ISO 9001審核實(shí)踐小組編寫(xiě)，共29個(gè)ISO9001審核指南性文件。主要包括了有關(guān)QMS審核的理念、實(shí)例和解釋的指南文件。這些文件體現(xiàn)了基于過(guò)程的方法，是審核ISO 9001：2000的精髓。    主要內(nèi)容：兩階段審核方式的必要性；測(cè)量QMS有效性和改進(jìn)；過(guò)程的識(shí)別；理解過(guò)程方法；“適當(dāng)時(shí)”過(guò)程的確定；審核“適當(dāng)時(shí)”要求；審核持續(xù)改進(jìn)；第三方審核員的公正性和利益沖突29個(gè)文件。    本書(shū)可供QMS審核員、咨詢(xún)師和質(zhì)量從業(yè)者使用。

書(shū)籍目錄

ISO 9001審核實(shí)踐小組介紹 Introduction to the ISO 9001 Auditing Practices GrouD兩階段審核方式的必要性 The Need for a 2-stage Approach tO Auditing使QMS瞄向組織成就和經(jīng)營(yíng)成功 Aligning the QMS with the Achievement of Organizarionaland Business Success過(guò)程的識(shí)別 Identification of Processes 理解過(guò)程方法 Understanding the Process Approach“適當(dāng)時(shí)”過(guò)程的確定 Determination of the“Where Appropriate”P(pán)rocesses審核“適當(dāng)時(shí)”要求 Auditing the“Where Appropriate”Requirements證實(shí)與標(biāo)準(zhǔn)的符合性 Demonstrating Conformity to the Standard特定任務(wù)、活動(dòng)或過(guò)程的審核與整個(gè)體系相聯(lián)系 Linking an Audit of a Particular Task，Activitv or Process to the Overall System 審核持續(xù)改進(jìn) Auditing Continual Improvement審核具有最低限度文件的QMS Auditing a QMS Which has Minimum Documentation如何審核最高管理者過(guò)程 How to Audit Top Management Processes 審核檢查表的作用和價(jià)值 The Role and Value of the Audit ChecklistISO 9001：2000的范圍、質(zhì)量管理體系(QMS)的范圍和注冊(cè)／認(rèn)證范圍 ScoDe of ISO 900 1：2000，Scope of Quality Management System and the Scope of Registration／Certification 如何在審核過(guò)程中增值 HOW to Add Value During the Audit Process審核“能力”和“所采取措施的有效性”   Auditing“Competence”and the“Effectiveness of Actions Taken”審核法律法規(guī)要求 Auditing Statutory and Regulatory Requirements審核質(zhì)量方針、質(zhì)量目標(biāo)和管理評(píng)審 Auditing Quality Policy，Quality Obj ectives and Management Review 審核監(jiān)視和測(cè)量裝置的控制 Auditing the Control of Monitoring and Measuring Devices有效使用ISO 19011 Making Effective Use of ISO 19011審核顧客反饋過(guò)程 Auditing Customer Feedback Processes出具不符合項(xiàng) Documenting a Nonconformity評(píng)審和關(guān)閉不符合項(xiàng)的指南 Guidance for Reviewing and Closing Nonconformities 審核內(nèi)部溝通 Auditing Internal Communications 審核預(yù)防措施 Auditing Preventive Action審核服務(wù)組織 Auditing Service 0rganizations第三方審核員的公正性和利益沖突 Third Party Auditor Impartiality and Conflict of Interest審核內(nèi)部審核的有效性 Auditing the Effectiveness of the Internal Audit審核電子化管理體系(EBMS) Auditing Electronic Based Management Systems

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