飯店酒店管理英語(yǔ)實(shí)用教程

內(nèi)容概要

本書是面向職場(chǎng)而編寫的飯店酒店管理英語(yǔ)教材。主要內(nèi)容包括：餐飲業(yè)、前廳部、入住登記、客房部、在美國(guó)打電話的秘訣、如何有效地利用顧客投訴、健身中心、餐飲業(yè)收銀員、食品服務(wù)部經(jīng)理、點(diǎn)菜服務(wù)、酒水服務(wù)、餐桌禮儀及在未來(lái)技術(shù)時(shí)代中付餐費(fèi)等。    本書體例上以由Unit為單位，每個(gè)Unit由以下幾部分組成：情景對(duì)話_注重實(shí)用性，每篇對(duì)話有一個(gè)主題，內(nèi)容簡(jiǎn)單且易上口。課文一選材廣泛、風(fēng)格多樣、切合實(shí)際；單詞——給出課文中出現(xiàn)的新詞，讀者由此可以積累專業(yè)的基本詞匯：常用詞組及句子——給出本單元所涉及的常用詞組和句子；難句講解——講解課文中出現(xiàn)的疑難句子，培養(yǎng)讀者的閱讀理解能力；習(xí)題——針對(duì)課文的練習(xí)，鞏固學(xué)習(xí)效果；文化沙龍——介紹一些飯店酒店方面的知識(shí)；練習(xí)答案——供讀者對(duì)照檢查。    本書既可作為高等院校飯店酒店管理類的專業(yè)英語(yǔ)教材，也可供相應(yīng)的培訓(xùn)班使用。從業(yè)人員使用本書“自我充電”，亦頗得當(dāng)。

書籍目錄

Unit 1 Introduction to Hotel Industry　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Trend in Hotel Investment Shrinking by 50%Unit 2 Reservations　Part One　Dialogues　Part Two　Part Three　Part Four　Cuitural Salon: Westin Hotels and Resorts Goes Smoke-freeUnit 3 Checking in　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Turn Front Desk Clerks Into Front Desk SalespersonsUnit 4 Housekeeping Services　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Enhancing the Guest ExperienceUnit 5 Telephone Services　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Telephone Operator's WorkUnit 6 Handling Complaints　Part One　Dialogues　Part Two　Part Three　Part Four　 Cultural Salon: Hotel Customer Loyalty: Splitting HairsUnit 7 Fitness and Recreation Center　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: The Recreation and Fitness Center of Shangri-La HotelUnit 8 Checking out　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Does Your Hotel Accept Checks?Unit 9 Food Service　Part One　 Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Concept Restaurants Are Here to StayUnit 10 Taking Orders　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: The Awaiting AreaUnit 11 Serving Dishes　Part One　Dialogues　Part Two　Part Three　 Part Four　Cultural Salon: Chef, Cooks, and Food Preparation WorkersUnit 12 Dealing with Complaints　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Dining at Taylors Restaurant of DartmouthUnit 13 Paying the Bills　Part One　Dialogues　Part Two　Part Three　Part Four　Cultural Salon: Japanese Cuisine附錄　附錄1  參考譯文　附錄2  參考答案　

章節(jié)摘錄

　　R: James, my friend Dave Pollin, part owner of the Madison Hotel in Washington, D.C., tellsme you are quite a polo player. Is that true?　　　　　　　　　　　　　　　　　　　　　　M: Well, it is true that we have a friendly rivalry with Daves hotel that is played out on the polofield. Together, our hotels have raised substantial sums for charity through our annualMadison Cup Challenge held on the Mall in Washington each year. I wont talk about whowon the most recent outing.

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