飯店英語

內容概要

本書針對高職高專學生的實際需求和教育的特殊規(guī)律，從我國旅游業(yè)的實際需要出發(fā)，緊密結合飯店行業(yè)的工作特點，以涉外飯店一線部門的服務流程和崗位職責為主線，概括了涉外飯店的主要服務內容和規(guī)范用語。本書加配由純正美語錄制的MP3光盤，更適宜教師和學生使用。

書籍目錄

Part One  The Front Office　Unit 1  Room Reservations　　Dialogue 1  A Long Distance Call Reservation　　Dialogue 2  A Group Reservation　　Dialogue 3  An Individual Reservation　Unit 2  At the Reception Desk　　Dialogue 1  Registering an Individual Guest　　Dialogue 2  Receiving a Tour Group　　Dialogue 3  Extending Stay　Unit 3  The Bellboy　　Dialogue 1  Showing a Guest to the Floor　　Dialogue 2  Introducing the Room Facilities　　Dialogue 3  Running Errands for the Guest　Unit4  The Cashier　　Dialogue 1  Exchanging Money　　Dialogue 2  Checking Out　　Dialogue 3  Paying with Credit Cards　Unit 5  At the Business Center　　Dialogue 1  Mail Service　　Dialogue 2  Internet Service　　Dialogue 3  Sending a Fax　Unit 6  Changing the Room　　Dialogue 1  Changing the Room　　Dialogue 2  It's Too Noisy　　Dialogue 3  A Room with A King-size BedPart Two  The Housekeeping Department　Unit 1  Making up the Room　　Dialogue 1  Could You Do Our Room First Next Time　　Dialogue 2  What Time to Clean Your Room　　Dialogue 3  Turn-down Service　Unit 2  Laundry Service　　Dialogue 1  Introducing Laundry Service　　Dialogue 2  Express Laundry Service    Dialogue 3  In the Laundry　Unit 3  Wake-up Call Service & Special Service　　Dialogue 1  Wake-up Call Service　　Dialogue 2  Baby-sitting Service　　Dialogue 3  Preparing for a Birthday Party　Unit 4  Miscellaneous Service　　Dialogue 1  Maintenance Service　　Dialogue 2  Complaints　　Dialogue 3  The Lost Diamond EarringsPart Three  Food and Beverage Department　Unit 1  Chinese Restaurant　  Dialogue 1  Reserving a Table　  Dia|ogue 2  At a Chinese Restaurant　  Dialogue 3  Chinese Cuisine　Unit 2  Western Restaurant　  Dialogue 1  At a Western Restaurant　  Dialogue 2  Dining a la Carte　  Dialogue 3  Wine Sales  ……Part Four  Shopping and Entertaining ServicesAppendix Key to Exercises參考書目

圖書封面

評論、評分、閱讀與下載

---

    飯店英語 PDF格式下載

---