酒店英語(yǔ)

內(nèi)容概要

　　本書基于酒店的各種工作情境進(jìn)行構(gòu)思、設(shè)計(jì)和編寫，尤其是從提高酒店從業(yè)人員的英語(yǔ)交際能力出發(fā)，同時(shí)兼顧酒店理論知識(shí)的提升。全書共分為6章，chapter I為酒店概述，Chapter II～Chapter VI，各章依據(jù)工作情景設(shè)置相應(yīng)的幾個(gè)學(xué)習(xí)模塊，每一模塊就是一課，每一課涵蓋九大特色欄目?！　”緯鵀榫频陱臉I(yè)人員量身定做、突出酒店工作對(duì)職業(yè)英語(yǔ)技能的要求，將職業(yè)訓(xùn)練貫穿于英語(yǔ)學(xué)習(xí)中，使他們能夠全面提升酒店工作能力。本書在內(nèi)容上涉獵廣泛、專業(yè)性和實(shí)用性強(qiáng)。　　本書可作為高等職業(yè)院校、高等專科院校、成人高等院校、本科院校高職教育酒店管理專業(yè)、旅游管理專業(yè)學(xué)生的學(xué)習(xí)用書，也可作為酒店、餐館業(yè)員工的培訓(xùn)用書。

書籍目錄

Chapter I An Overview of Hospitality Industry 　Preamble 　Lead-in Activity 　Practical Practice 　Activities Chapter II Front Office and Its Sections 　Lesson One An Introduction to the Front Office 　Lesson Two Room Reservations 　Lesson Three Bell Service 　Lesson Four Concierge Service 　Lesson Five Check in 　Lesson Six Telephone Service 　Lesson Seven Business Center 　Lesson Eight Cashier's Service Chapter III The Housekeeping Department and Its Sections 　Lesson One An Introduction to the Housekeeping Department 　Lesson Two Regular Services 　Lesson Three Laundry Service 　Lesson Four Personalized Housekeeping Service 　Lesson Five Dealing with Emergencies Chapter IV Food and Beverage Department 　Lesson One About the Food & Beverage 　Lesson Two Taking Restaurant Reservations 　Lesson Three Hosting 　Lesson Four Taking Orders 　Lesson Five Serving Dishes 　Lesson Six Bar Service 　Lesson Seven Room Service 　Lesson Eight Paying the Bill Chapter V Health and the Recreation Club 　Lesson One About the Health & the Recreation Club 　Lesson Two Beauty Salon 　Lesson Three Gym 　Lesson Four Sauna Bath and Spa 　Lesson Five Swimming Golf and Karaoke Chapter VI Other Services in the Hotel 　Lesson One Dealing With Complaints 　Lesson Two Shopping 附錄

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