秘書英語

前言

　　今天的世界瞬息萬變，語言也是有生命的，會(huì)跟隨時(shí)代演變。具備良好的英語應(yīng)用能力，隨時(shí)掌握新的事物、新的話題，如同在當(dāng)今時(shí)代需要掌握計(jì)算機(jī)應(yīng)用技能一樣，一定會(huì)讓你的職場(chǎng)表現(xiàn)更出色?！　　睹貢⒄Z》目的在于為學(xué)生將來能夠利用所學(xué)英語更好地從事秘書工作奠定基礎(chǔ)，使學(xué)生掌握一定實(shí)際操作技能。為自己將來在工作領(lǐng)域中創(chuàng)造更具競(jìng)爭(zhēng)力的條件?！　?.主要內(nèi)容　　本書共三個(gè)部分，29個(gè)單元：第一部分為秘書口語，共9個(gè)單元，涉及秘書日常工作中進(jìn)行交流的大多數(shù)環(huán)節(jié)；第二部分為秘書英語寫作，主要是常用的秘書實(shí)務(wù)，避免專業(yè)性太強(qiáng)的英文寫作內(nèi)容，如正式合同等；第三部分為秘書英語閱讀，旨在幫助學(xué)生拓展語境，更好地掌握英語語言工具，同時(shí)對(duì)相關(guān)的知識(shí)和文化做一些必要的了解，以提高學(xué)生的綜合素質(zhì)?！　?.主要特色　　·本書以高職高專學(xué)生的實(shí)際情況為落腳點(diǎn)，以大量簡(jiǎn)單、實(shí)用的對(duì)話和秘書工作　　文案實(shí)例作為學(xué)生練習(xí)和使用的模板?！　　っ總€(gè)單元以幽默故事為開篇，激發(fā)學(xué)生的學(xué)習(xí)興趣；同時(shí)提供一定數(shù)量的練習(xí)，　　內(nèi)容不拘一格，讓學(xué)生更好地掌握秘書實(shí)際工作中的實(shí)用英語。　　·對(duì)照中文，供學(xué)習(xí)和工作時(shí)參考?！　∪珪蓮V東科學(xué)技術(shù)職業(yè)學(xué)院、浙江廣廈建設(shè)職業(yè)技術(shù)學(xué)院、肇慶工商職業(yè)技術(shù)學(xué)院三所學(xué)校中富有教學(xué)實(shí)踐經(jīng)驗(yàn)的教師編寫而成。由李寧湘主持編寫全書，并對(duì)全書內(nèi)容進(jìn)行總體規(guī)劃、統(tǒng)一、補(bǔ)充和修改。陸美艷、郭江虹、吳方紅、任淑美、朱艷妍任副主編。編寫人員分工如下，李寧湘：第一部分第8單元，第二部分第5、8單元，第三部分第4、10單元；陸美艷：第一部分第3、7單元，第二部分第9、10單元，第三部分第1、2、3、8單元；郭江虹：第一部分第6單元，第二部分第2、4單元，第三部分第9單元；吳方紅：第一部分第2、4、9單元，第二部分第3、7單元，第三部分第6、7單元；任淑美：第一部分第5單元，第二部分第6單元；朱艷妍：第一部分第1單元；任淑美和朱艷妍共同完成第二部分第l單元和第三部分第5單元。　　本書在編寫過程中，引用和參考了大量有關(guān)書籍和資料，獲益良多，恕不一一說明，在此表示誠(chéng)摯的感謝。由于編者水平有限，書中難免存在不足和疏漏，敬請(qǐng)讀者和同仁批評(píng)指正。

內(nèi)容概要

秘書英語是針對(duì)秘書工作的實(shí)際內(nèi)容而編寫的實(shí)用英語教材。本書在編寫過程中充分結(jié)合秘書工作實(shí)際，將秘書實(shí)務(wù)和英語融為一體，以培養(yǎng)具有較高的英語應(yīng)用水平的職業(yè)秘書為目標(biāo)。    本教材從高職學(xué)生的實(shí)際英語水平出發(fā)，選取秘書實(shí)際工作密切相關(guān)的材料，突出教材的針對(duì)性和實(shí)用性，使文秘類專業(yè)畢業(yè)生能用職業(yè)英語更好地工作。    本書以口語，寫作，閱讀三個(gè)模塊來具體安排教學(xué)內(nèi)容，挖掘文秘人員工作中所涉及的主要領(lǐng)域，設(shè)置了生動(dòng)的操練語境來提高秘書英語應(yīng)用水平。    本書可作為高職類相關(guān)專業(yè)的教學(xué)用書，也可作為文秘人員崗位培訓(xùn)教材和實(shí)際工作中的應(yīng)用手冊(cè)。

書籍目錄

PART ONE  SPOKEN ENGLISH FOR SECRETARY  Unit 1  Office Affairs  Unit 2  Handing Calls    Lesson 1  Call to Make an Appointment    Lesson 2  Putting through Telephone Calls      Lesson 3  Taking a Message over the Phone    Lesson 4  Making the Wrong Telephone Calls  Unit 3  Receiving Visitors    Lesson 1  Appointments      Lesson 2  Invitation    Lesson 3  Receiving a Visitor with Appointment    Lesson 4  Receiving a Visitor without Appointment  Unit 4  Reservation    Lesson 1  Reserving a Ticket    Lesson 2  Reserving a Room    Lesson 3  Reserving a Table  Unit 5  Showing the Company and Sightseeing    Lesson 1  Showing the Company      Lesson 2  Sightseeing  Unit 6  Handling Complaints  Unit 7  Business Negotiations    Lesson 1  Negotiating Price and Payment Terms    Lesson 2  Negotiating Packing, Delivery and Compensation  Unit 8  Employment    Lesson 1  Understanding What Employers Want      Lesson 2  Interviewing  Unit 9  Conference Arrangement    Lesson 1  Before the Conference    Lesson 2  During the Conference    Lesson 3  After the ConferencePART TWO  PROFESSIONAL WRITING  Unit 10  Note    Lesson ！  Note and Message    Lesson 2  IOU    Lesson 3  Telephone Message    Lesson 4  Receipt  Unit 11  Notice    Lesson 1  Lost & Found    Lesson 2  Removal Notice    Lesson 3  Establishment of a Branch    Lesson 4  Merger of Business  Unit 12  Ceremonial Documents    Lesson 1  Letter of Apology    Lesson 2  Letters of Sympathy  Unit 13  Letter    Lesson 1  Business Letter    Lesson 2  Invitation and Reply    Lesson 3  Thank-you Letter    Lesson 4  Letters of Congratulation  Unit 14  Office Correspondence    Lesson 1  Memorandum Writing    Lesson 2  E-mail  Unit 15 Advertisements    Lesson 1  Recruitment Advertisement    Lesson 2  Appreciation for the Commercial Advertising  Unit 16  Meeting Materials    Lesson 1  Meeting Notification    Lesson 2  Agenda      Lesson 3  Meeting Speech Draft    Lesson 4  Meeting Minutes  Unit 17  Employment    Lesson 1  Resume    Lesson 2  Writing a Cover Letter  Unit 18  Contracts    Unit 19  ReportsPART THREE  PROFESSIONAL READING  Unit 20  Description of Professional Secretary Job    Text  Overview of Secretary.  Unit 21  Getting on with the Chief    Text  How to Adapt to Various Work Styles  Unit 22  Getting on with Others to be More Efficient    Text 1  Practical Tips on being a Star at Work    Text 2  Secretaries' Personal Qualities  Unit 23  Office Automation    Text 1  What Does It Mean for the Office Automation    Text 2  Microsoft Office  Unit 24  Office Equipment    Text 1  How to Handle the JVC Digital Media Camera    Text 2  Placing Speakers  Unit 25  Planning for Employment    Text  Planning for Employment  Unit 26  Skills on Cross-Cultural Communication    Text 1  What Has Made the Learning of Chinese Difficult for Foreigners？    Text 2  Skills on Cross Cultural Communication  Unit 27  Secretary Etiquette    Text  Public Relations--Business Etiquette  Unit 28  How to Improve One's Competencies as a Secretary    Text  How to Improve One's Competencies as a Secretary  Unit 29  Extended Reading    Text 1  The Different Characteristics of Dogs and Cats    Text 2  Introduction for the Illustrated Book of Rites參考文獻(xiàn)

章節(jié)摘錄

　　It is a good idea to remember what you can about people; and to be thoughtful. Send cards or letters for birthdays or congratulations of promotions or other events; send flowers for engagements, weddings or in condolence for the death of a loved one or family member. People will remember your kindness, probably much longer than you will！　　Punctuality　　Be on time——no one wants to be kept waiting. If it is an unavoidable delay, try to contact the person. Keep in mind that you never know when you will encounter heavy traffic, wrecks,construction or other delays. Always allow extra time particularly if you are going to an interview. For interviews, you should arrive 10-15 minutes before the interview time.　　E-mail　　Email has become an important part of our communication and should be used in a professional manner. It can be a quick and effective means of communication. Always put identifying information in the subject line to help the individual receiving the message know what it is in reference to. The text box of the email message should begin with a salutation such as Dear Ms. smith or hello John depending on the relationship. After the salutation drop down to the next line to begin the message. Use complete sentences and appropriate capitalization and punctuation as you would use in a business letter. If needed you may have multiple paragraphs. The casual email correspondence you have with your friends is not appropriate for business. Do not use all caps in the message nor the symbols for happy faces, etc. Even if you have automatic signature on your email, you should still close the message （Ex. Thank you, Ann Smith）. Remember to read your message through after you have written it and to run spell check before you click on the send button.　　VoicemaiFAnswering Machine　　If you encounter voicemail, state your name, organization, and reason for calling and slowing give your telephone number. Many people will leave a very good, clear message and then quickly rattle of their phone number. Voicemail is most efficient if you leave a concise but detailed message. Many times the one who is needed will be able to get the information you need and leave that in their return call or message to you. Use voicemail wisely and efficiently. Always have a concise, professional greeting on your answering machine/voicemail.

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