銀行英語

內(nèi)容概要

　　《銀行英語》來源于銀行一線，服務于銀行一線，側重口語能力提高，通過情景對話的形式，將奧運會特定內(nèi)容與日常接待服務有機結合，可以用于奧運會金融服務人員英語口語強化訓練，實用性和針對性很強；本書內(nèi)容涉及銀行經(jīng)常為外賓客戶辦理的各項個人業(yè)務，貼近實際，能夠滿足銀行從業(yè)人員在日常工作中實際運用英語的需要，可以用于金融同業(yè)進行銀行英語培訓，同時也是高等院校財經(jīng)類專業(yè)師生掌握銀行英語的一條捷徑，適用性和通用性較高。本書主要內(nèi)容包括本外幣存取款、外幣兌換、旅行支票、境內(nèi)外匯款、信用卡、保管箱、大堂經(jīng)理咨詢、奧運會門票銷售等。

書籍目錄

第一部分　存取款業(yè)務Part Ⅰ　Deposit and Withdrawal Service第一單元　開立活期賬戶Opening a Current Account第二單元　開立定期存款賬戶Opening a Time Deposit Account第三單元　存款及定期提前支取Making Deposit and Early Withdrawal第四單元　活期存款轉定期存款二例Two Examples of Transferring from Savings Accountto Time DepositAccount第五單元　關戶及密碼掛失Closing an Account and Reporting Loss of the PIN Number第六單元　存單掛失及取款透支Reporting Loss of the Deposit Certificate and Overdrawing第七單元　借記卡掛失二例Two Examples of Loss Report of Debit Cards第八單元　指導使用自助提款機HOW to Use the ATM第九單元　指導在自助存款機存款How to Use the Cash Deposit Machine(CDM)補充單詞Exercise第二部分　外幣兌換Part Ⅱ　Foreign Currency Exchange第一單元　外幣兌換一般手續(xù)General Procedures for Foreign Currency Exchange第二單元　保管兌換水單Keeping the Exchange Memo第三單元　收取手續(xù)費規(guī)定The Charge Standard for Foreign Currency Exchange第四單元　非居民兌換外幣Non-Residents Purchasing Foreign Currency第五單元　外幣兌換二例Two Examples of Foreign Currency Exchange第六單元　解釋為何沒收假鈔Explanations about Confiscating CounterfeitNote第七單元　介紹假幣的一般特征和設收假幣的手續(xù)General Features of Counterfeit Notes and Confiscation Procedures補充單詞Exercise第三部分　旅行支票Part Ⅲ　Traveler’s Cheques第一單元　咨詢旅行支票托收Inquiring about Traveler’s Cheques Collection第二單元　復簽、貼息及買賣差價Countersignature，Discount and Cash Withdrawal Charge第三單元　當面復簽及不可代兌旅支Countersigning in the Presence of the Bank Clerk and Cashing in Person第四單元　旅支授權及保管水單Authorization and Exchange Memo第五單元　旅支復簽及現(xiàn)鈔面額Countersigning and Asking for Various Banknote Denominations第六單元　旅行支票丟失處理Solutions to Lost or Stolen Traveler’s Cheques第七單元　旅行支票不得代簽及背書轉讓Countersigning Your Own Traveler’s Cheques補充單詞Exercise第四部分　匯款業(yè)務Part Ⅳ　Remittance第一單元　咨詢海外匯款Checking Inward Remittance第二單元　匯款手續(xù)費與定期自動轉存Remittance Commission and Making a Time Deposit第三單元　匯入查詢二例Two Examples of Checking Inward Remittance第四單元　解釋匯款名稱不符的問題Dealing with Non-Compliance of Account Name andNumber笫五單元　合格匯票的兌付與托收Cashing and Collection of a Bank Draft第六單元　非居民客戶向海外匯款Outward Remittance by Non-Residents第七單元　匯出匯款業(yè)務操作與填單輔導Remittance Operation and Guiding Customers with Application第五部分　信用卡業(yè)務Part Ⅴ　Credit Card第一單元　申請中銀長城國際卡Applying for a BOC Great Wall International Card第二單元　辦理中銀信用卡Applying for a BOC Credit Card第三單元　申請長城人民幣信用卡Applying for a BOC Great Wall Domestic Card第四單元　信用卡一般取現(xiàn)手續(xù)Procedures for Cash Withdrawal with a Credit Card第五單元　外卡取現(xiàn)/授權要求Cash Withdrawal/Authofization Requirements for Foreign Credit Card第六單元　介紹信用卡的類型功能及費率標準Introduction to Credit Card——Type，F(xiàn)unction and Charge Standards第七單元　自動取款機故障When the ATM is NOt Working Properly第八單元　處理有爭議的取現(xiàn)業(yè)務Dealing with Complaints and Misunder-standings第九單元　ATM機吞卡的處理When the Card is Stuck in the ATM第十單元　大堂經(jīng)理信用卡常識問答Questions and Answers about Credit CardExercise第六部分　銀行保管箱業(yè)務Part Ⅵ　Safe Deposit BOX第一單元　介紹開辦保管箱業(yè)務的分支機構Directing Clients to the Right Bank第二單元　在中銀大廈支行開立保管箱Opening a Safe Deposit Box at Zhong Yin Desk Sha Sub-Branch第三單元　開箱及續(xù)租Opening a Box and Extending the Lease第四單元　掛失及解掛Reporting Loss and Replacing the Keys第五單元　退箱Returningthe Safe Deposit Box第六單元　全自動保管箱業(yè)務手續(xù)Automatic Safe Deposit Box Services in Bank of China補充單詞Exercise第七部分　大堂經(jīng)理咨詢服務Part Ⅶ　Questions and Answers at the Inquiry第一單元　大堂經(jīng)理致歡迎詞Making a Welcoming Speech第二單元　介紹中國銀行歷史及標識A Brief History of the Bank of China and Its Logo第三單元　介紹營業(yè)時間和營業(yè)網(wǎng)點Telling Customers about Business Hours and offices第四單元　銀行員工引導客戶Ushering-in第五單元　叫號機的使用與銀行突發(fā)事件的解釋和處理Using Ticket Station and Handling Emergencies第六單元　接待友好客戶并回答相關奧運問題Receiving Friendly Customers and Answering Questions about Olympic Games第七單元　接待著急客戶Receiving a Worried Customer第八單元　為殘疾運動員提供特殊服務Providing Customized Services for Disabled Athletes補充單詞Exercise補充閱讀資料Supplementary Reading第一單元　解釋奧運會門票售票辦法-1Explanations about the Olympic Ticketing Policies-1第二單元　解釋奧運會門票售票辦法-2Explanations about the Olympic Ticketing Policies-2第三單元　奧運英語競賽Olympic English Contest補充單詞Exercise附錄Appendix附錄一　可兌換外幣表Convertible Foreign Currencies附錄二　國內(nèi)外主要銀行機構表The Primary Domestic and Foreign Banking InstitutionsKeys

圖書封面

圖書標簽Tags

無

評論、評分、閱讀與下載

---

    銀行英語 PDF格式下載

---