銀行英語

內(nèi)容概要

　　《銀行英語》來源于銀行一線，服務(wù)于銀行一線，側(cè)重口語能力提高，通過情景對(duì)話的形式，將奧運(yùn)會(huì)特定內(nèi)容與日常接待服務(wù)有機(jī)結(jié)合，可以用于奧運(yùn)會(huì)金融服務(wù)人員英語口語強(qiáng)化訓(xùn)練，實(shí)用性和針對(duì)性很強(qiáng)；本書內(nèi)容涉及銀行經(jīng)常為外賓客戶辦理的各項(xiàng)個(gè)人業(yè)務(wù)，貼近實(shí)際，能夠滿足銀行從業(yè)人員在日常工作中實(shí)際運(yùn)用英語的需要，可以用于金融同業(yè)進(jìn)行銀行英語培訓(xùn)，同時(shí)也是高等院校財(cái)經(jīng)類專業(yè)師生掌握銀行英語的一條捷徑，適用性和通用性較高。本書主要內(nèi)容包括本外幣存取款、外幣兌換、旅行支票、境內(nèi)外匯款、信用卡、保管箱、大堂經(jīng)理咨詢、奧運(yùn)會(huì)門票銷售等。

書籍目錄

第一部分　存取款業(yè)務(wù)Part Ⅰ　Deposit and Withdrawal Service第一單元　開立活期賬戶Opening a Current Account第二單元　開立定期存款賬戶Opening a Time Deposit Account第三單元　存款及定期提前支取Making Deposit and Early Withdrawal第四單元　活期存款轉(zhuǎn)定期存款二例Two Examples of Transferring from Savings Accountto Time DepositAccount第五單元　關(guān)戶及密碼掛失Closing an Account and Reporting Loss of the PIN Number第六單元　存單掛失及取款透支Reporting Loss of the Deposit Certificate and Overdrawing第七單元　借記卡掛失二例Two Examples of Loss Report of Debit Cards第八單元　指導(dǎo)使用自助提款機(jī)HOW to Use the ATM第九單元　指導(dǎo)在自助存款機(jī)存款How to Use the Cash Deposit Machine(CDM)補(bǔ)充單詞Exercise第二部分　外幣兌換Part Ⅱ　Foreign Currency Exchange第一單元　外幣兌換一般手續(xù)General Procedures for Foreign Currency Exchange第二單元　保管兌換水單Keeping the Exchange Memo第三單元　收取手續(xù)費(fèi)規(guī)定The Charge Standard for Foreign Currency Exchange第四單元　非居民兌換外幣Non-Residents Purchasing Foreign Currency第五單元　外幣兌換二例Two Examples of Foreign Currency Exchange第六單元　解釋為何沒收假鈔Explanations about Confiscating CounterfeitNote第七單元　介紹假幣的一般特征和設(shè)收假幣的手續(xù)General Features of Counterfeit Notes and Confiscation Procedures補(bǔ)充單詞Exercise第三部分　旅行支票Part Ⅲ　Traveler’s Cheques第一單元　咨詢旅行支票托收Inquiring about Traveler’s Cheques Collection第二單元　復(fù)簽、貼息及買賣差價(jià)Countersignature，Discount and Cash Withdrawal Charge第三單元　當(dāng)面復(fù)簽及不可代兌旅支Countersigning in the Presence of the Bank Clerk and Cashing in Person第四單元　旅支授權(quán)及保管水單Authorization and Exchange Memo第五單元　旅支復(fù)簽及現(xiàn)鈔面額Countersigning and Asking for Various Banknote Denominations第六單元　旅行支票丟失處理Solutions to Lost or Stolen Traveler’s Cheques第七單元　旅行支票不得代簽及背書轉(zhuǎn)讓Countersigning Your Own Traveler’s Cheques補(bǔ)充單詞Exercise第四部分　匯款業(yè)務(wù)Part Ⅳ　Remittance第一單元　咨詢海外匯款Checking Inward Remittance第二單元　匯款手續(xù)費(fèi)與定期自動(dòng)轉(zhuǎn)存Remittance Commission and Making a Time Deposit第三單元　匯入查詢二例Two Examples of Checking Inward Remittance第四單元　解釋匯款名稱不符的問題Dealing with Non-Compliance of Account Name andNumber笫五單元　合格匯票的兌付與托收Cashing and Collection of a Bank Draft第六單元　非居民客戶向海外匯款Outward Remittance by Non-Residents第七單元　匯出匯款業(yè)務(wù)操作與填單輔導(dǎo)Remittance Operation and Guiding Customers with Application第五部分　信用卡業(yè)務(wù)Part Ⅴ　Credit Card第一單元　申請(qǐng)中銀長城國際卡Applying for a BOC Great Wall International Card第二單元　辦理中銀信用卡Applying for a BOC Credit Card第三單元　申請(qǐng)長城人民幣信用卡Applying for a BOC Great Wall Domestic Card第四單元　信用卡一般取現(xiàn)手續(xù)Procedures for Cash Withdrawal with a Credit Card第五單元　外卡取現(xiàn)/授權(quán)要求Cash Withdrawal/Authofization Requirements for Foreign Credit Card第六單元　介紹信用卡的類型功能及費(fèi)率標(biāo)準(zhǔn)Introduction to Credit Card——Type，F(xiàn)unction and Charge Standards第七單元　自動(dòng)取款機(jī)故障When the ATM is NOt Working Properly第八單元　處理有爭議的取現(xiàn)業(yè)務(wù)Dealing with Complaints and Misunder-standings第九單元　ATM機(jī)吞卡的處理When the Card is Stuck in the ATM第十單元　大堂經(jīng)理信用卡常識(shí)問答Questions and Answers about Credit CardExercise第六部分　銀行保管箱業(yè)務(wù)Part Ⅵ　Safe Deposit BOX第一單元　介紹開辦保管箱業(yè)務(wù)的分支機(jī)構(gòu)Directing Clients to the Right Bank第二單元　在中銀大廈支行開立保管箱Opening a Safe Deposit Box at Zhong Yin Desk Sha Sub-Branch第三單元　開箱及續(xù)租Opening a Box and Extending the Lease第四單元　掛失及解掛Reporting Loss and Replacing the Keys第五單元　退箱Returningthe Safe Deposit Box第六單元　全自動(dòng)保管箱業(yè)務(wù)手續(xù)Automatic Safe Deposit Box Services in Bank of China補(bǔ)充單詞Exercise第七部分　大堂經(jīng)理咨詢服務(wù)Part Ⅶ　Questions and Answers at the Inquiry第一單元　大堂經(jīng)理致歡迎詞Making a Welcoming Speech第二單元　介紹中國銀行歷史及標(biāo)識(shí)A Brief History of the Bank of China and Its Logo第三單元　介紹營業(yè)時(shí)間和營業(yè)網(wǎng)點(diǎn)Telling Customers about Business Hours and offices第四單元　銀行員工引導(dǎo)客戶Ushering-in第五單元　叫號(hào)機(jī)的使用與銀行突發(fā)事件的解釋和處理Using Ticket Station and Handling Emergencies第六單元　接待友好客戶并回答相關(guān)奧運(yùn)問題Receiving Friendly Customers and Answering Questions about Olympic Games第七單元　接待著急客戶Receiving a Worried Customer第八單元　為殘疾運(yùn)動(dòng)員提供特殊服務(wù)Providing Customized Services for Disabled Athletes補(bǔ)充單詞Exercise補(bǔ)充閱讀資料Supplementary Reading第一單元　解釋奧運(yùn)會(huì)門票售票辦法-1Explanations about the Olympic Ticketing Policies-1第二單元　解釋奧運(yùn)會(huì)門票售票辦法-2Explanations about the Olympic Ticketing Policies-2第三單元　奧運(yùn)英語競賽Olympic English Contest補(bǔ)充單詞Exercise附錄Appendix附錄一　可兌換外幣表Convertible Foreign Currencies附錄二　國內(nèi)外主要銀行機(jī)構(gòu)表The Primary Domestic and Foreign Banking InstitutionsKeys

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