飯店管理實(shí)用英語

內(nèi)容概要

為了適應(yīng)我國(guó)旅游業(yè)尤其是飯店業(yè)持續(xù)發(fā)展的需要，中等職業(yè)教育規(guī)劃教材編寫組籌劃編寫了本教材——飯店管理實(shí)用英語。以期為提高相關(guān)專業(yè)學(xué)生和從業(yè)人員的英語交際能力，培養(yǎng)業(yè)務(wù)精通、英語熟練、全面發(fā)展的新時(shí)期飯店服務(wù)及管理人才略盡微薄之力。同時(shí)，隨著國(guó)家經(jīng)濟(jì)發(fā)展、社會(huì)進(jìn)步以及2008年北京奧運(yùn)會(huì)的臨近，中國(guó)的旅游業(yè)和飯店業(yè)也勢(shì)必迎來新的黃金發(fā)展期。出版本書的目的也在于幫助飯店廣大員工和從事旅游行業(yè)的職員提高英語聽說能力以及英語表達(dá)水平，為客人們，尤其是外國(guó)客人提供更優(yōu)良，更周到的服務(wù)。 根據(jù)本行業(yè)以及本專業(yè)的特點(diǎn)，我們?cè)诰帉懕窘滩牡臅r(shí)候主要遵循了交際教學(xué)法的原則。注重培養(yǎng)學(xué)習(xí)者的語言交際能力，會(huì)話能力和語言應(yīng)用能力。 全書共分6個(gè)單元，23課。每課由warm—up，conversation，text，worqd bank，practicalterms and expressions．notes和exercises組成。

書籍目錄

Unit One  Front Office  Lesson 1   Room Reservation  Lesson 2   Check-in  Lesson 3   Bell Services  Lesson 4   Telephone Switchboard  Lesson 5   At the Cashier'sUnit Two  Hotel Services  Lesson 1   Business Center  Lesson 2   Wake-up Call Services  Lesson 3   Taking Messages  Lesson 4   Booking TicketsUnit Three  Housekeeping Department  Lesson 1   Chamber Services  Lesson 2   Laundry Services  Lesson 3   Room Services  Lesson 4   Maintenance ServicesUnit Four  Food & Beverage Services  Lesson 1  Restaurant Reservation  Lesson 2  Receiving the Guest  Lesson 3  Taking Orders and Serving Food  Lesson 4  Bar Services　　Lesson 5  Paying the BillUnit Five  Shopping Arcade   Lesson 1  At the Souvenir Shop   Lesson 2  At the Clothing Store   Lesson 3  At the Shoe and Cap StoreUnit Six  Recreation and Fitness Center   Lesson 1　At the Recreation and Fitness Center   Lesson 2  At the Beauty Parlor

章節(jié)摘錄

　　The Front Office and the Housekeeping Deportment shall prepare their room status reportsat the same time. The preparations shall be done as frequenfly as they are needed by themanagement of the hotel. Their room status reports shall list, according to each deportment,the recent room status of each room in the hotel. Later, these two reports shall becross-referenced and compared to detect room status discrepancies. And those discrepanciesshall be corrected as soon as possible in order to maximize the room revenue.　　If guests have demanded certain specific needs at the reservation or registration process,the Front Office Deportment shall communicate this directly to the Housekeeping Deportment；or the Front Office Deportment shall communicate this indirectly to the Concierge who shallfurther communicate this to the Housekeeping Deportment. Those specific needs may berelated to certain specific amenities or facilities that need to be provided in the room. Whateverthey are, the Housekeeping Deportment shall follow up to ensure the actual provision in atimely and accurate manner.

圖書封面

評(píng)論、評(píng)分、閱讀與下載

---

    飯店管理實(shí)用英語 PDF格式下載

---