空乘英語(yǔ)

前言

　　隨著中國(guó)航空市場(chǎng)的蓬勃發(fā)展，國(guó)際航線的日漸增加，越來(lái)越多的航空公司開(kāi)通了中國(guó)至世界各地的航班，如何提高機(jī)上服務(wù)水平成為各航空公司一項(xiàng)迫在眉睫的工作，要提高機(jī)上服務(wù)水平關(guān)鍵在于要有一支高素質(zhì)的空中乘務(wù)人員隊(duì)伍，提高空中乘務(wù)人員的英語(yǔ)實(shí)際應(yīng)用能力則是提高服務(wù)質(zhì)量的前提?！　　犊粘擞⒄Z(yǔ)》正是在這種情況下應(yīng)運(yùn)而生的。本教材針對(duì)高職高專院?？罩谐藙?wù)專業(yè)的英語(yǔ)課程，是以培養(yǎng)和提高學(xué)生的英語(yǔ)交際能力和機(jī)上的應(yīng)變能力為目標(biāo)的實(shí)用教材。本教材從培養(yǎng)高級(jí)應(yīng)用型人才的總體目標(biāo)出發(fā)，結(jié)合學(xué)生畢業(yè)后的工作實(shí)際，力求向?qū)W生提供其未來(lái)工作崗位所需要的專業(yè)英語(yǔ)知識(shí)技能，培養(yǎng)學(xué)生使用涉外業(yè)務(wù)英語(yǔ)的交際能力。本教材本著“以應(yīng)用為目的，實(shí)用為主，夠用為度”的原則，著重強(qiáng)調(diào)實(shí)用性、常識(shí)性和靈活性，把空中乘務(wù)工作中可能用到的英語(yǔ)詞匯、句型、語(yǔ)法和相關(guān)知識(shí)作為重點(diǎn)內(nèi)容，盡量避免過(guò)于生澀、專業(yè)的詞匯，使學(xué)生能夠真正學(xué)以致用，為高職高專培養(yǎng)實(shí)用型人才盡綿薄之力?！　　犊粘擞⒄Z(yǔ)》基本以實(shí)際客艙服務(wù)的程序?yàn)轫樞颍卜?0個(gè)單元。每個(gè)單元包含四個(gè)部分（Dialogues，Announcements，Phonetics，Reading），并且每一部分都配有針對(duì)性的練習(xí)，以提高學(xué)生的機(jī)上英語(yǔ)口頭交際能力、廣播能力，擴(kuò)大其專業(yè)知識(shí)面。本教材旨在全面加強(qiáng)學(xué)生機(jī)上服務(wù)英語(yǔ)基本技能訓(xùn)練，培養(yǎng)學(xué)生實(shí)際運(yùn)用英語(yǔ)的能力，使之在英語(yǔ)會(huì)話方面具備空中乘務(wù)工作所需要的基本能力。因此本教材在編寫中力求體現(xiàn)以下幾個(gè)特點(diǎn)。　　（1）以航空服務(wù)業(yè)為背景，以客艙服務(wù)工作程序?yàn)橹骶€，培養(yǎng)學(xué)生正確的學(xué)習(xí)方法和獨(dú)立工作能力?！　。?）根據(jù)機(jī)上服務(wù)工作的實(shí)際需求，有針對(duì)性地培養(yǎng)學(xué)生的英語(yǔ)口頭表達(dá)能力，幫助學(xué)生掌握語(yǔ)言的交際功能。　?。?）在培養(yǎng)英語(yǔ)語(yǔ)言能力過(guò)程中，豐富學(xué)生在民航領(lǐng)域，尤其是航空商務(wù)英語(yǔ)方面的專業(yè)詞匯和實(shí)用知識(shí)，為學(xué)生將來(lái)步人社會(huì)從事航空服務(wù)行業(yè)工作，進(jìn)一步提高英語(yǔ)的交際能力打下基礎(chǔ)?！　”緯赏踹h(yuǎn)梅任主編，吳嘯驊、唐菁、韓海云任副主編，姜蘭、黃華、呂娜、徐嘩參編。全書由王遠(yuǎn)梅統(tǒng)稿。

內(nèi)容概要

本書根據(jù)《高職高專教育英語(yǔ)課程教學(xué)基本要求》和空中乘務(wù)員實(shí)際工作需求而設(shè)計(jì)和編寫，旨在通過(guò)真實(shí)的行業(yè)背景、身臨其境的職業(yè)場(chǎng)景、原汁原味的客艙用語(yǔ)、實(shí)用豐富的民航知識(shí)和有針對(duì)性的練習(xí)來(lái)提高學(xué)生英語(yǔ)交際能力和客艙服務(wù)水平，實(shí)用性強(qiáng)。    全書共20個(gè)單元，每單元由四部分組成。其中，每單元的Part One（對(duì)話）和Part Two（廣播詞）為本書的重點(diǎn)，應(yīng)在課堂上重點(diǎn)講解并讓學(xué)生充分練習(xí)，以達(dá)到學(xué)以致用的目的；Part Three（語(yǔ)音）應(yīng)在教師的指導(dǎo)下在課堂上完成；Part Four（閱讀）的內(nèi)容可以作為泛讀材料，要求學(xué)生在課前預(yù)習(xí)，上課時(shí)教師進(jìn)行檢查，并根據(jù)學(xué)生掌握的情況進(jìn)行適當(dāng)?shù)闹v解。    本書可作為職業(yè)院校空中乘務(wù)、航空服務(wù)等專業(yè)的教材，也可作為航空公司新引進(jìn)空中乘務(wù)員的英語(yǔ)培訓(xùn)教材，或空中乘務(wù)員復(fù)訓(xùn)時(shí)英語(yǔ)書面及口語(yǔ)測(cè)試的參考材料。

書籍目錄

Unit One　Part One  Dialogues: Passenger Reception　Part Two  Announcements: Welcome and Recheck of Boarding Pass　Part Three  Phonetics: American and British Phonetic Symbols in Contrast　Part Four  ReadingUnit Two　Part One  Dialogues: Arranging Seats　Part Two  Announcements: Pre-take off Safety Check　Part Three  Phonetics: The Vowels and Consonants　Part Four  Reading  Unit Three　Part One  Dialogues: Arranging Baggage　Part Two  Announcements: Baggage Check　Part Three  Phonetics: The Pure Vowels　Part Four  ReadingUnit Four　Part One  Dialogues: Delay　Part Two  Announcements: Welcome after a Delayed Departure　Part Three  Phonetics: The Diphthongs　Part Four  ReadingUnit Five　Part One  Dialogues: Safety Check Before Take-off　Part Two  Announcements: Safety Demonstration　Part Three  Phonetics: The Explosive and Fricative Consonants　Part Four  ReadingUnit Six　Part One  Dialogues: After Takeoff  　Part Two  Announcements: Introduction of Flight Routes and Service Items　Part Three  Phonetics: The Affricate, Nasal, Lateral Consonants and the Semi-vowels　Part Four  ReadingUnit Seven　Part One  Dialogues: Drink Service　Part Two  Announcements: Drink and Meal Services　Part Three  Phonetics: Syllables and Word Stress 　Part Four  ReadingUnit Eight  　Part One  Dialogues: Food Service (I)　Part Two  Announcements: Before Landing　Part Three  Phonetics: Open Syllables and Closed Syllables　Part Four  ReadingUnit Nine　Part One  Dialogues: Food Service (If)　Part Two  Announcements: Flying at Night and Stopover　Part Three  Phonetics: Reading Rules of English Vowel Letters in Stressed Syllables　Part Four  ReadingUnit Ten　Part One  Dialogues: Abnormal Situations in Service　Part Two  Announcements: Apologies for Abnormal Service　Part Three  Phonetics: Reading Rules of English Vowel Letters in Unstressed Syllables　Part Four  ReadingUnit Eleven　Part One  Dialogues: Duty Free Sales　Part Two  Announcements: Movies/Duty-free Sales　Part Three  Phonetics: Reading Rules of Double Syllables　Part Four  Reading  Unit  Twelve　Part One  Dialogues: In-flight Entertainment　Part Two  Announcements: Holidays and Festivals　Part Three  Phonetics: Reading Rules of Multi-syllables　Part Four  ReadingUnit Thirteen　Part One  Dialogues: Jet Lag　Part Two  Announcements: Quarantines　Part Three  Phonetics: Loss of Plosion and Incomplete Plosion　Part Four  ReadingUnit Fourteen　Part One  Dialogues: Airsickness  　Part Two  Announcements: Landing  　Part Three  Phonetics: Consonants Clusters and Sound Linking　Part Four  ReadingUnit Fifteen　Part One  Dialogues: Sick Passengers　Part Two  Announcements: Cancellation and Staying Overnight　Part Three  Phonetics: Reading Rules of Noun+s/es and Verb+ed　Part Four  Reading  Unit Sixteen　Part One  Dialogues: Helping Passenger Find Lost Articles　Part Two  Announcements: Waiting for Clearances　Part Three  Phonetics: Sentence Stress　Part Four  Reading  Unit Seventeen  　Part One  Dialogues: Transit Passengers　Part Two  Announcements: Landing in Transit　Part Three  Phonetics: Thought Patterns and Pausing　Part Four  ReadingUnit Eighteen　Part One  Dialogues: Filling Out Forms　Part Two  Announcements: Unexpected Situations　Part Three  Phonetics: Intonation　Part Four  ReadingUnit Nineteen　Part One  Dialogues: Emergency Procedures　Part Two  Announcements: Emergency Procedures　Part Three  Phonetics: Use of the Falling Tone　Part Four  ReadingUnit Twenty　Part One  Dialogues: Pre-arrival and After Arrival　Part Two  Announcements: Brace for Impact　Part Three  Phonetics: Use of the Rising Tone　Part Four  ReadingWords and PhrasesReferences

章節(jié)摘錄

　　Flight crew is a group of people employed by an airline who have duties on board the aircraft. It consists of two kinds of people: those who are responsible for the safety， efficient operation of an aircraft and those who are responsible for the safety and wellbe- ing of passengers on a flight. The first kind is called pilots and the other, cabin crew.　　Pilots exercise command over the crew, including the co-pilots （first officers） and cabin crew. Aircraft are usually operated by two, three or four pilots, depending on the type of aircraft and length of journey. The pilot who is called the captain is the more senior one. He has full responsibility for the safety of the aircraft and its occupants.　　Pilots are needed in four areas: passenger scheduled services; passenger charter services; freight services; and business aviation （general aviation）. The business avia- tion is the biggest sector worldwide and includes private aircraft, flying schools, and companies transporting oil and gas workers to offshore rigs.　　Many consider flying to be a dream job but perhaps have an unrealistic idea about what it is really like. In fact, the job demands a great deal of personal commitment and self-sacrifice. A pilot has to pass stringent training courses, and then be tested in recur- rent training twice yearly in order to maintain the relevant license.　　Cabin crew is the people who are working with the passengers in the cabin. They attend to passengers needs throughout the flight, serving refreshments and selling du- ty-free goods, so customer service is vital. They are expected to be friendly, enthusias- tic and courteous at all times. Cabin crew can also be divided into two groups: the senior member is called flight director or purser and those who work under the senior member are called cabin attendants.　　A qualified cabin crew must be with lofty goals and passion. But thats not enough. High level of professionalism and hard working attitude are a must. Language is also important, and an excellent cabin crew must be able to communicate with passengers in　English fluently who are not sharing the same language.　　Cabin attendant should carry out a range of duties:　 attending a pre-flight briefing, and crew members are assigned their tasks for the coming flight.

編輯推薦

　　本教材基本以實(shí)際客艙服務(wù)的程序?yàn)轫樞?，共?0個(gè)單元。每個(gè)單元包含四個(gè)部分(Dialogues，Announcements，Phonetics，Reading)，并且每一部分都配有針對(duì)性的練習(xí)，以提高學(xué)生的機(jī)上英語(yǔ)口頭交際能力、廣播能力，擴(kuò)大其專業(yè)知識(shí)面。本教材旨在全面加強(qiáng)學(xué)生機(jī)上服務(wù)英語(yǔ)基本技能訓(xùn)練，培養(yǎng)學(xué)生實(shí)際運(yùn)用英語(yǔ)的能力，使之在英語(yǔ)會(huì)話方面具備空中乘務(wù)工作所需要的基本能力。

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