運(yùn)作管理 英文版 第6版

內(nèi)容概要

如何做到“名”、“利”雙收？如何使“客戶(hù)至上”的口號(hào)變?yōu)楝F(xiàn)實(shí)？閱讀本書(shū)，會(huì)找到令您滿(mǎn)意的答案。作者獨(dú)辟蹊徑，以人為本，對(duì)內(nèi)提出樹(shù)立“人人都是管理者”的概念，提高員工的工作積極性；對(duì)外以各種途徑滿(mǎn)足客戶(hù)需要，保證企業(yè)、客戶(hù)、員工三者關(guān)系的平衡、和諧，領(lǐng)會(huì)本書(shū)之理論，并加以融會(huì)貫通，定會(huì)獲益匪淺。

書(shū)籍目錄

PART 1	Introduction to operations management
1.	Operations-producing goods and providing services
2.	Competitive strategies and principles
3.	The quality imperative
PART 2	Design and control for customer satisfaction
4.	Designed-in quality : products , services , processes
5.	Quality control and process improvement
PART 3	Translating demand into orders
6.	Demand management and forecasting
7.	Master planning-for capacity and Output
8.	Flow-control systems overview System variability
9.	Order fulfillment and purchasing
10.	Timing : JIT/Kanban , MRP , and related topics
11.	Quick-change flexibility and lot sizing
PART 4	Translating planned orders into outcomes
12.	Process selection and layout
13.	Managing continuous and repetitive operations
14.	Managing job and batch operations
15.	Managing projects
PART 5	OM Resources : Measurement , management , improvement
16.	Productivity and people
17.	Facilities management
18.	What's next-for you and for OM?
Appendix

圖書(shū)封面

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