飯店服務(wù)英語(yǔ)

內(nèi)容概要

　　《普通高等教育十一五國(guó)家級(jí)規(guī)劃教材：飯店服務(wù)英語(yǔ)（第2版）》是普通高等教育“十一五”國(guó)家級(jí)規(guī)劃教材，是原新世紀(jì)高職高專(zhuān)教改項(xiàng)目成果教材《飯店服務(wù)英語(yǔ)》的第二版?！　　镀胀ǜ叩冉逃晃鍑?guó)家級(jí)規(guī)劃教材：飯店服務(wù)英語(yǔ)（第2版）》是根據(jù)飯店業(yè)相關(guān)職業(yè)崗位群的實(shí)際工作需要，從切實(shí)提高飯店服務(wù)人員的英語(yǔ)語(yǔ)言交際能力出發(fā)進(jìn)行構(gòu)思、設(shè)計(jì)和編寫(xiě)的，形式新穎、選材獨(dú)到、內(nèi)容豐富、語(yǔ)言規(guī)范、針對(duì)性強(qiáng)，對(duì)高職高專(zhuān)院校飯店管理與服務(wù)專(zhuān)業(yè)學(xué)生英語(yǔ)語(yǔ)言交際能力的強(qiáng)化訓(xùn)練具有較高的實(shí)用價(jià)值。　　《普通高等教育十一五國(guó)家級(jí)規(guī)劃教材：飯店服務(wù)英語(yǔ)（第2版）》共設(shè)4個(gè)專(zhuān)題25個(gè)單元，每個(gè)單元包括單元要點(diǎn)、模擬訓(xùn)練、拓展閱讀、綜合練習(xí)4個(gè)部分。書(shū)后附有飯店服務(wù)英語(yǔ)常用專(zhuān)業(yè)詞匯。本書(shū)還附有MP3錄音光盤(pán)，可作為聽(tīng)、說(shuō)訓(xùn)練素材?！　　镀胀ǜ叩冉逃晃鍑?guó)家級(jí)規(guī)劃教材：飯店服務(wù)英語(yǔ)（第2版）》可作為高等職業(yè)院校、高等專(zhuān)科學(xué)校、成人高等院校、應(yīng)用型本科院校飯店管理與服務(wù)專(zhuān)業(yè)及相關(guān)專(zhuān)業(yè)的教學(xué)用書(shū)，也可供五年制高職、中職學(xué)校學(xué)生使用，還可作為飯店從業(yè)人員的業(yè)務(wù)培訓(xùn)教材和參考讀物。

書(shū)籍目錄

Workshop One English for Front OfficeUnit 1 Room ReservationPart One Key Points for Teaching, Learning & Assessment in the UnitLearning ObjectivesKey Points in the UnitPart Two Simulation TrainingTechnical TermsSentence PatternsSample DialoguesDialogue 1 Receiving a Reservation （Basic Procedures）Dialogue 2 A Group ReservationDialogue 3 We Are Fully BookedClassroom ActivitiesPart Three Extended ReadingAdvance ReservationsPart Four ExercisesUnit 2 ReceptionPart One Key Points for Teaehing, Learning & Assessment in the UnitLearning ObjectivesKey Points in the UnitPart Two Simulation TrainingTechnical TermsSentence PattemsSample DialoguesDialogue 1 A Guest with Advance Reservation Checks inDialogue 2 Registering a Tour GroupDialogue 3 Receiving a Walk-in GuestClassroom ActivitiesPart Three Extended ReadingWhat Should Hotel Receptionist Do？Part Four ExercisesUnit 3 Bell ServicePart One Key Points for Teaching, Learning & Assessment in the UnitLearning ObjectivesKey Points in the UnitPart Two Simulation TrainingTechnical TermsSentence PatternsSample DialoguesDialogue 1 Receiving a Guest & Bringing Him to His RoomDialogue 2 Running Errands for GuestsDialogue 3 Getting down the Luggage before the Guests Check outDialogue 4 Hiring a TaxiClassroom ActivitiesPart Three Extended ReadingThe Front Desk EmployeesPart Four ExercisesUnit 4 Money ExchangeUnit 5 Telephone OperatorUnit 6 InformationUnit 7 ComplaintsUnit 8 Paying the Bill and Checking outWorkshop Two English for Housekeeping DepartmentUnit 9 Room CleaningUnit 10 Guests' RequestsUnit 11 Laundry and Valet ServiceUnit 12 Room ServiceUnit 13 Lost and FoundUnit 14 Damage and CompensationUnit 15 Problems and MaintenanceWorkshop Three English for Food and Beverage DepartmentUnit 16 Table ReservationUnit 17 Receiving DinersUnit 18 Taking Orders and RecommendationsUnit 19 Chinese Food RestaurantUnit 20 Western Food RestaurantUnit 21 Buffet and Coffee ShopUnit 22 ComplaintsUnit 23 PaymentUnit 24 Beverage ServiceWorkshop Four English for Other DepartmentsUnit 25 Sample Dialogues for Other Departments

編輯推薦

　　《普通高等教育十一五國(guó)家級(jí)規(guī)劃教材：飯店服務(wù)英語(yǔ)（第2版）》共有4個(gè)專(zhuān)題25個(gè)單元，每個(gè)單元由4部分構(gòu)成：第一部分為單元要點(diǎn)，列明本單元的教、學(xué)、考要點(diǎn)；第二部分為模擬訓(xùn)練，在保留原“情景對(duì)話”的同時(shí)，增加了“專(zhuān)業(yè)術(shù)語(yǔ)”和“常用句式”兩部分內(nèi)容，并在“情景對(duì)話”之后增加了三項(xiàng)專(zhuān)項(xiàng)練習(xí)；第三部分為拓展閱讀，更換了部分閱讀材料，增強(qiáng)了與飯店行業(yè)的結(jié)合度，同時(shí)對(duì)閱讀材料后面的問(wèn)題討論作了統(tǒng)一規(guī)范；第四部分為綜合練習(xí)，是本次修訂中新增加的部分，旨在使學(xué)生通過(guò)各項(xiàng)練習(xí)，加深對(duì)本單元相關(guān)語(yǔ)言點(diǎn)和知識(shí)點(diǎn)的理解和掌握?？晒└鞔髮?zhuān)院校作為教材使用，也可供從事相關(guān)工作的人員作為參考用書(shū)使用。

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