用戶中心設計

內容概要

本書以用戶對最終產(chǎn)品或系統(tǒng)的所見及所感為出發(fā)點考慮設計方法，所涉及的產(chǎn)品從數(shù)據(jù)庫軟件到語音識別軟件，在眾多項目(醫(yī)療保健、金融證券、航空事業(yè)、保險業(yè)、汽車制造業(yè)及零售業(yè)等)中得到驗證。內容包括：能帶來突破性增益的針對UCD的完整的周期化方法；現(xiàn)有產(chǎn)品評測、機構評定以使其適用UCD方法；提高用戶感知舒適度；在外延型/內適型應用環(huán)境下的軟件設計、硬件設計、網(wǎng)站建設和服務中應用UCD；當前UCD優(yōu)化及未來影響產(chǎn)品因素的趨勢預測。本書適用于計算機系統(tǒng)用戶界面設計、人機工程、系統(tǒng)設計類課程。作者簡介:KAREL VREDENBURG,Architect and Corporate Chapmion User-Centered Design at IBM,led the creation of the integrated version of UCD presented in this book.

書籍目錄

ForewordPrefaceAcknowldgmentsIntroduction1 Taking Stock Your Current Organization and Products Your Preliminary Road Map  Dealing with the "Yeah,Buts"2 The Integrated Approach What's in a Name? What Are the Benefits of Integrated UCK? What Types of Projects Can Benefit from the Approcah? What's the Primary Target of UCD? The Six Principles of UCD Multidisciplinary Design and User Feedback Project Optimization Providing Universal Access with UCD Summary3 Introducing the Approach Make the Message Simple Spend Time on Education Get On "Every Train Leaving the Station" Eet the Right and Best Skills  Include the Right Methods Carefully Select Pilot Project Identify a Champion Optimize Your Organization Structure Secure Appropiate Funding Create the Infrasturcture  Track Progress Recognize and Celebrate Success Communicate,Communicate,Communicate The History of UCDat IBM Frequently Asked Questions Is the Goal to Have Developers Automatically Incorporate UCD into Their Timeline? Some People About Usability Testing.Is That the Same Thing as UCD? Can You Explain How Certain UCD Tools Can Benefit Designers? Is UCD Only Appropriate for Products with Pervasive Graphical User Interfaces? Doesn't UCD Involve a Lot of Heavy Process and Complicated Methods? Who Needs to Know about UCD in an Organination? Does UCD Involve aDecreasing Management Control over Projects? Do All Product Teams Need to Invest in UCD at the Same High Level? What Is Presented in UCD Executive Review Meetings? How Should Fix Rate Models and Ease of Use Objectives Be Determined? What Are the Top Five User Problems After You Fix All Level 1 Problems? Do User Problems Have to Come from Users? What If My Organization Has Four Levesl of Severity of Problem? What If My Prject Doesn't Have a True UCD Multidisciplinary Team?  What Is the Difference Between UCD and Market Research?4 Deploying the Approach5 Optimizing Your Implementation of the ApproachAppendices Bibliography IndexAbout the AuthorsAbout the CDIMB Licens Agreement

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