經(jīng)營過程管理與平衡計(jì)分卡

內(nèi)容概要

Business Process Management and the Balanced Scorecard: Using Processes as Strategic Drivers is essential reading for creating a strategically aligned organization. Author Ralph Smith shows managers how to channel the specific knowledge, talents, and skills of the workforce throughout their organization toward achieving long-term strategic goals.

書籍目錄

PrefaceCHAPTER 1　A World of ChangeCHAPTER 2　How Process Can Drive StrategyCHAPTER 3　The Strategic ProcessCHAPTER 4　Strategy MapsCHAPTER 5　Balanced Scorecard and Strategic InitiativesCHAPTER 6　ConclusionsIndex

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